Relationships between digital maturity, organizational agility, and firm performance: An empirical investigation on SMEs

Büşra ALMA ÇALLI, (Sakarya Üniversitesi, Sakarya, Türkiye)
Levent ÇALLI (Sakarya Üniversitesi, Sakarya, Türkiye)
Business and Management Studies: An International Journal
10 4
Yıl: 2021 Cilt: 9 Sayı: 2 Sayfa Aralığı: 486 - 502 Metin Dili: İngilizce DOI: 10.15295/bmij.v9i2.1786 İndeks Tarihi: 17-01-2022

Relationships between digital maturity, organizational agility, and firm performance: An empirical investigation on SMEs

Öz:
Digitalization has significant power to boost the performance of small and medium-sized enterprises (SMEs). Most scholars approached the phenomenon from different standpoints by examining the effects of information technology skills, digital skills, information systems capabilities, information and communication technologies (ICT) adoption, and digitalization on firm performance. However, although the terms are interrelated, the impact of digital maturity on SMEs' performance has been rarely investigated. Digital maturity examines the extent of digitalization and digital capabilities of organizations, which is essential in evaluating state-of-the-art organizations' digitalization efforts and providing a roadmap for further improvement. Although digitalization offers various benefits to organizations, its direct effect on the performance outcome is still arguable. Prior studies had revealed mixed findings when they assessed the impact of digital maturity on firm performance. Hence, some studies called for research for the examination of possible intervening variables. Consequently, this study examines the effects of digital maturity and organizational agility on firm performance. Furthermore, the moderating role of organizational agility in the digital maturity-firm performance link is also investigated. Data for testing the proposed model was collected from SMEs in the Marmara Region of Turkey using a convenience sampling technique. The structural equation modeling with partial least squares estimation (PLS-SEM) approach was used to analyze 119 responses collected from SMEs via face-to-face and online questionnaires. Eighty-two of the respondents identified themselves as entrepreneurs/partners. 13 respondents are senior executives, 14 are mid-level managers, 8 are white-collar employees, and two stated that they work in different positions than these. The findings show that organizational agility and digital maturity have a positive impact on firm performance. However, when the role of organizational agility is examined as a moderator, it is discovered that the factor reduces the effect of digital maturity on firm performance.
Anahtar Kelime:

Dijital olgunluk, örgütsel çeviklik ve firma performansı arasındaki ilişkiler: KOBİ’ler üzerine ampirik bir araştırma

Öz:
Dijitalleşme, küçük ve orta ölçekli işletmelerin (KOBİ'ler) performansını artıracak önemli bir güce sahiptir. Mevcut çalışmalar, bilgi teknolojisi becerileri, dijital beceriler, bilişim sistemleriyle ilgili yetenekler, bilgi ve iletişim teknolojilerinin (BİT) benimsenmesi ve dijitalleşmenin firma performansı üzerindeki etkilerini inceleyerek konuya farklı bakış açılarından yaklaşmıştır. Bu terimler birbirleriyle ilişkili olmasına ve araştırmacılar tarafından birbirleri yerine kullanılmasına rağmen, dijital olgunluğun KOBİ performansı üzerindeki etkisi nadiren araştırılmıştır. Dijital olgunluk modelleri, işletmelerin dijitalleşme çabalarını değerlendirmek ve daha fazla iyileştirme sağlamak için işletmelerin dijitalleşen süreçlerinin, iş modellerinin ve dijital yeteneklerinin kapsamını incelemektedir. Dijitalleşme kuruluşlara çeşitli faydalar sağlasa da performans üzerine olan direkt etkisi hala tartışılmaktadır. Literatürde, dijital olgunluğun firma performansı üzerindeki etkisini değerlendiren çalışmalar farklı faktörlerin dijitalleşme ve performans ilişkisinin üzerinde etkisi olduğu ifade etmektedir. Bu bağlamda, bu çalışma dijital olgunluk-firma performansı ilişkisinde örgütsel çeviklik değişkeninin düzenleyici etkisini dikkate alarak incelemektedir. Araştırma kapsamında geliştirilen kavramsal modelin test edilmesi için Marmara Bölgesi'ndeki KOBİ'lerden yüz yüze ve çevrimiçi anket yöntemiyle toplanan 119 veri Kısmi En Küçük Kareler Yapısal Eşitlik Modellemesiyle (KEK-YEM) analiz edilmiştir. Ankete katılanlardan 82’si kendilerini girişimci / ortak olarak tanımlamıştır. Katılımcılardan 13'ü üst düzey yönetici, 14'ü orta kademe yönetici, 8'i beyaz yakalı, 2'si ise ifade edilen bu pozisyonlardan farklı bir statüde çalıştıklarını belirtmiştir. Bulgular dijital olgunluk ve örgütsel çevikliğin performans üzerinde pozitif bir etkiye sahip olduğunu ortaya koymaktadır. Örgütsel çevikliğin düzenleyici etkisi incelendiğinde, faktörün dijital olgunluğun performans üzerindeki etkisini azalttığı saptanmıştır. Dijital olgunluğun performans üzerindeki artırıcı etkisini ampirik olarak ortaya koymak işletmelerin bilişim algısını geliştireceği, böylece dijitalleşmeyle ilgili faydaların algılanarak gerekli adımların atılması ve kaynakların ayrılmasında etkili olabileceği düşünülmektedir.
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Belge Türü: Makale Makale Türü: Araştırma Makalesi Erişim Türü: Erişime Açık
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APA ALMA ÇALLI B, ÇALLI L (2021). Relationships between digital maturity, organizational agility, and firm performance: An empirical investigation on SMEs. , 486 - 502. 10.15295/bmij.v9i2.1786
Chicago ALMA ÇALLI BÜŞRA,ÇALLI Levent Relationships between digital maturity, organizational agility, and firm performance: An empirical investigation on SMEs. (2021): 486 - 502. 10.15295/bmij.v9i2.1786
MLA ALMA ÇALLI BÜŞRA,ÇALLI Levent Relationships between digital maturity, organizational agility, and firm performance: An empirical investigation on SMEs. , 2021, ss.486 - 502. 10.15295/bmij.v9i2.1786
AMA ALMA ÇALLI B,ÇALLI L Relationships between digital maturity, organizational agility, and firm performance: An empirical investigation on SMEs. . 2021; 486 - 502. 10.15295/bmij.v9i2.1786
Vancouver ALMA ÇALLI B,ÇALLI L Relationships between digital maturity, organizational agility, and firm performance: An empirical investigation on SMEs. . 2021; 486 - 502. 10.15295/bmij.v9i2.1786
IEEE ALMA ÇALLI B,ÇALLI L "Relationships between digital maturity, organizational agility, and firm performance: An empirical investigation on SMEs." , ss.486 - 502, 2021. 10.15295/bmij.v9i2.1786
ISNAD ALMA ÇALLI, BÜŞRA - ÇALLI, Levent. "Relationships between digital maturity, organizational agility, and firm performance: An empirical investigation on SMEs". (2021), 486-502. https://doi.org/10.15295/bmij.v9i2.1786
APA ALMA ÇALLI B, ÇALLI L (2021). Relationships between digital maturity, organizational agility, and firm performance: An empirical investigation on SMEs. Business and Management Studies: An International Journal, 9(2), 486 - 502. 10.15295/bmij.v9i2.1786
Chicago ALMA ÇALLI BÜŞRA,ÇALLI Levent Relationships between digital maturity, organizational agility, and firm performance: An empirical investigation on SMEs. Business and Management Studies: An International Journal 9, no.2 (2021): 486 - 502. 10.15295/bmij.v9i2.1786
MLA ALMA ÇALLI BÜŞRA,ÇALLI Levent Relationships between digital maturity, organizational agility, and firm performance: An empirical investigation on SMEs. Business and Management Studies: An International Journal, vol.9, no.2, 2021, ss.486 - 502. 10.15295/bmij.v9i2.1786
AMA ALMA ÇALLI B,ÇALLI L Relationships between digital maturity, organizational agility, and firm performance: An empirical investigation on SMEs. Business and Management Studies: An International Journal. 2021; 9(2): 486 - 502. 10.15295/bmij.v9i2.1786
Vancouver ALMA ÇALLI B,ÇALLI L Relationships between digital maturity, organizational agility, and firm performance: An empirical investigation on SMEs. Business and Management Studies: An International Journal. 2021; 9(2): 486 - 502. 10.15295/bmij.v9i2.1786
IEEE ALMA ÇALLI B,ÇALLI L "Relationships between digital maturity, organizational agility, and firm performance: An empirical investigation on SMEs." Business and Management Studies: An International Journal, 9, ss.486 - 502, 2021. 10.15295/bmij.v9i2.1786
ISNAD ALMA ÇALLI, BÜŞRA - ÇALLI, Levent. "Relationships between digital maturity, organizational agility, and firm performance: An empirical investigation on SMEs". Business and Management Studies: An International Journal 9/2 (2021), 486-502. https://doi.org/10.15295/bmij.v9i2.1786
Sayfa Oluşturulma Tarihi
27-04-2024 9:16

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