@article{Guvercin2022_1108178,
author={Ayşe Yazgülü Guvercin and Beyza Gultekin},
title={Customer Dissatisfaction and Responses: Moderator Roles of Blame Attribution and Negative Word of Mouth},
year={2022},
journal={Sosyoekonomi},
issn={1305-5577},
volume={30},
number={53},
url={http://search/yayin/detay/1108178}
}