@article{YORGUN2022_1115816, author={SONGÜL YORGUN and Yusuf ÖCEL and MUHAMMET FATİH BAYRAKTAR and Kahraman Çatı}, title={HEALTH-SERVICE-FAILURE SCALE: DEVELOPING A SCALE TO DETERMINE HEALTH SERVICE FAILURES}, year={2022}, journal={Hacettepe Sağlık İdaresi Dergisi}, issn={1302-9282}, volume={25}, number={2}, url={http://search/yayin/detay/1115816} }