Organizational commitment and job satisfaction: The influence of individual and organizational factors on sales persons' work attitudes in travel agencies

Halil DEMİRER, (Mustafa Kemal Üniversitesi, İskenderun Sivil Havacılık Yüksek Okulu, Hatay, Türkiye)
Nuriye GURES, (Mustafa Kemal Üniversitesi, İskenderun Sivil Havacılık Yüksek Okulu, Hatay, Türkiye)
Volkan AKGÜL (Balıkesir Üniversitesi, Gönen Meslek Yüksek Okulu Balıkesir, Türkiye)
Mustafa Kemal Üniversitesi Sosyal Bilimler Enstitüsü Dergisi
3 0
Yıl: 2010 Cilt: 7 Sayı: 14 Sayfa Aralığı: 41 - 62 Metin Dili: Türkçe İndeks Tarihi: 29-07-2022

Organizational commitment and job satisfaction: The influence of individual and organizational factors on sales persons' work attitudes in travel agencies

Öz:
Organizasyonel bağlılık ve iş tatmini, son zamanların iş ortamına ait önemli konu başlıkları olmuş ve yoğun bir şekilde araştırılmıştır. Buna bakılarak bu araştırmada organizasyonel bağlılık ve iş tatmini, tesadüfi seçilen 459 seyahat acentesi satış personelinin oluşturduğu bir örneklemde araştırılmıştır. Bir kısım bireysel ve organizasyonel değişkenlerin satış personelinin organizasyonel bağlılık ve iş tatmininin öncülleri olabileceği düşünülmüştür. Çoklu regresyon analizi kullanılmıştır ve sonuçlar, satış personelinin organizasyonel bağlılığının en önemli tahminleyicisinin denetçiye yönelik algılanan sorumluluk düzeyi olduğunu göstermiştir. Öte yanda, işdeki algılanan başarı ve denetçiye karşı duyulan sorumluluk algılamasının iş tatminini en iyi tahminleyicisi olduğu görülmüştür. Fakat cinsiyet, yaş, medeni durum, eğitim düzeyi, iş sözleşmesi türü, psikolojik iyi olma hali ve işletme büyüklüğü gibi faktörler satış personelinin organizasyonel bağlılık ve iş tatmini üzerinde önemli bir tahminleyici değildir.
Anahtar Kelime:

Örgütsel bağlılık ve iş tatmini: Bireysel ve örgütsel faktörlerin seyahat acentelerinde çalışan satış elemanlarının iş tutumları üzerindeki etkisi

Öz:
Lately, organizational commitment and job satisfaction have been important topics in the work environment and extensively researched by researchers. Thus, in this study, the predictors of organizational commitment and job satisfaction were investigated in a sample of 459 sales persons randomly chosen from the travel agencies. We proposed that the variables as individual and organizational would operate as the antecedents of the sales person's organizational commitment and job satisfaction. Multiple regression analysis was used and the results showed that the level of perceived accountability to the supervisor was the most significant predictor of organizational commitment of sales persons. On the other hand, job satisfaction was best predicted by perceived performance on the job and level of perceived accountability to the supervisor. But gender, age, marital status, educational level, job contract type, psychological well-being and, company size were found to have no significant predicting power on organizational commitment and job satisfaction of sales persons.
Anahtar Kelime:

Belge Türü: Makale Makale Türü: Araştırma Makalesi Erişim Türü: Erişime Açık
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APA Demirer H, GURES N, AKGÜL V (2010). Organizational commitment and job satisfaction: The influence of individual and organizational factors on sales persons' work attitudes in travel agencies. , 41 - 62.
Chicago Demirer Halil,GURES Nuriye,AKGÜL VOLKAN Organizational commitment and job satisfaction: The influence of individual and organizational factors on sales persons' work attitudes in travel agencies. (2010): 41 - 62.
MLA Demirer Halil,GURES Nuriye,AKGÜL VOLKAN Organizational commitment and job satisfaction: The influence of individual and organizational factors on sales persons' work attitudes in travel agencies. , 2010, ss.41 - 62.
AMA Demirer H,GURES N,AKGÜL V Organizational commitment and job satisfaction: The influence of individual and organizational factors on sales persons' work attitudes in travel agencies. . 2010; 41 - 62.
Vancouver Demirer H,GURES N,AKGÜL V Organizational commitment and job satisfaction: The influence of individual and organizational factors on sales persons' work attitudes in travel agencies. . 2010; 41 - 62.
IEEE Demirer H,GURES N,AKGÜL V "Organizational commitment and job satisfaction: The influence of individual and organizational factors on sales persons' work attitudes in travel agencies." , ss.41 - 62, 2010.
ISNAD Demirer, Halil vd. "Organizational commitment and job satisfaction: The influence of individual and organizational factors on sales persons' work attitudes in travel agencies". (2010), 41-62.
APA Demirer H, GURES N, AKGÜL V (2010). Organizational commitment and job satisfaction: The influence of individual and organizational factors on sales persons' work attitudes in travel agencies. Mustafa Kemal Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 7(14), 41 - 62.
Chicago Demirer Halil,GURES Nuriye,AKGÜL VOLKAN Organizational commitment and job satisfaction: The influence of individual and organizational factors on sales persons' work attitudes in travel agencies. Mustafa Kemal Üniversitesi Sosyal Bilimler Enstitüsü Dergisi 7, no.14 (2010): 41 - 62.
MLA Demirer Halil,GURES Nuriye,AKGÜL VOLKAN Organizational commitment and job satisfaction: The influence of individual and organizational factors on sales persons' work attitudes in travel agencies. Mustafa Kemal Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, vol.7, no.14, 2010, ss.41 - 62.
AMA Demirer H,GURES N,AKGÜL V Organizational commitment and job satisfaction: The influence of individual and organizational factors on sales persons' work attitudes in travel agencies. Mustafa Kemal Üniversitesi Sosyal Bilimler Enstitüsü Dergisi. 2010; 7(14): 41 - 62.
Vancouver Demirer H,GURES N,AKGÜL V Organizational commitment and job satisfaction: The influence of individual and organizational factors on sales persons' work attitudes in travel agencies. Mustafa Kemal Üniversitesi Sosyal Bilimler Enstitüsü Dergisi. 2010; 7(14): 41 - 62.
IEEE Demirer H,GURES N,AKGÜL V "Organizational commitment and job satisfaction: The influence of individual and organizational factors on sales persons' work attitudes in travel agencies." Mustafa Kemal Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 7, ss.41 - 62, 2010.
ISNAD Demirer, Halil vd. "Organizational commitment and job satisfaction: The influence of individual and organizational factors on sales persons' work attitudes in travel agencies". Mustafa Kemal Üniversitesi Sosyal Bilimler Enstitüsü Dergisi 7/14 (2010), 41-62.
Sayfa Oluşturulma Tarihi
22-04-2024 16:6

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