The study is carried out in order to determine the knowledge levels and opinions of people who receive health services from health institutions in the last year as of the date of the research. Questionnaire is used as data collection method. In the study, a total of 670 people is reached through the goal-directed sampling method. As analysis methods, descriptive statistical methods and Chi-Square test are used in the study. As a result of the quantitative research, 15.4% of the participants state that they have information about the amount of user contribution being applied; 84.6% of them state that they don’t have any information about user contribution fees. 70.1% of the participants know that a certain part of the user contribution they pay to the pharmacy is the price of the service they receive from health institutions. 15.2% of the participants state that they have information about the situations, health services and people where user contribution would not be accepted. It can be said that studies should be carried out to increase the knowledge level of people regarding user contributions in order to implement user contributions more effectively and efficiently as a result of these findings. Brochures explaining the issue can be distributed by the relevant institutions in order to increase the level of awareness among health care users and public service announcements can be published, especially describing user contributions.