@article{sur2023_1192181,
author={erhan sur and HÜSEYIN ÇAKIR},
title={A Proposed Service Quality Measurement Model using Sentiment Analysis and Text Mining: The Case of Water and Sewerage Services},
year={2023},
journal={OPUS Toplum Araştırmaları Dergisi},
issn={2791-9781},
volume={20},
number={54},
url={http://search/yayin/detay/1192181}
}