The Role of Job Stress in the Effect of Workplace Incivility on Organizational Commitment

İlkay GÜLERYÜZ, (Jandarma ve Sahil Güvenlik Akademisi, Güvenlik Bilimleri, Ankara, Türkiye)
Lütfi SÜRÜCÜ, (World Peace University, Faculty of Business and Economics, Lefkoşa/Turkish Republic of Northern Cyprus)
İbrahim YIKILMAZ (Kocaeli Üniversitesi, İşletme Fakültesi, Kocaeli, Türkiye)
Erciyes İletişim Dergisi
13 2
Yıl: 2023 Cilt: 10 Sayı: 2 Sayfa Aralığı: 525 - 542 Metin Dili: İngilizce DOI: 10.17680/erciyesiletisim.1317176 İndeks Tarihi: 14-08-2023

The Role of Job Stress in the Effect of Workplace Incivility on Organizational Commitment

Öz:
Organizations must prioritize issues related to organizational behavior to achieve important gains, such as fulfilling organizational objectives and providing sustainable competitive advantages. This study’s focus point is to analyze the impact of workplace incivility on organizational commitment and job stress. A unique model has been proposed that deals with workplace incivility, organizational commitment and job stress. To test this model, a survey method was utilized to collect data from individuals working in the furniture sector in the province of Kayseri (N=384). The collected data were analyzed using AMOS-22 and SPSS-27 package programs. The hypothesis tests performed with the regression-based Process Macro analysis showed workplace incivility had statistically significant positive impact on job stress, while it had a statistically significant negative impact on organizational commitment. We conducted a study on the relationship between workplace incivility and organizational commitment and analyzed the mediating role of job stress in this connection. This constitutes the original aspect of the present study. The results suggest relationship between of these two variables is mediates by job stress, revealing the originality of the proposed research model. This empirical study's findings make a significant contribution to literature by illustrating the issues that workplace incivility affects, particularly organizational behavior and work stress. Additionally, examining workplace incivility together with different organizational behavior issues is considered to make important contributions to both business management and academic literature.
Anahtar Kelime: Workplace Incivility Job Stress Organizational Commitment.

İşyeri Nezaketsizliğinin Örgütsel Bağlılığa Etkisinde İş Stresinin Rolü

Öz:
Örgütler, örgütsel amaçları gerçekleştirmek ve sürdürülebilir rekabet avantajı sağlamak gibi önemli kazanımlar elde etmek için örgütsel davranışla ilgili konulara öncelik vermelidir. Bu çalışma, işyeri nezaketsizliğinin iş stresi ve örgütsel bağlılık üzerindeki etkilerine odaklanmaktadır. İşyeri nezaketsizliği, iş stresi ve örgütsel bağlılık ile ilgilenen özgün bir model önerilmiştir. Bu modeli test etmek için Kayseri ilinde mobilya sektöründe çalışanlardan anket yöntemi (N=384) kullanılarak veriler toplanmıştır. Toplanan veriler AMOS-22 ve SPSS-27 paket programları kullanılarak analiz edilmiştir. Regresyon tabanlı Process Makro analizi ile yapılan hipotez testleri, işyeri nezaketsizliğinin iş stresi üzerinde istatistiksel olarak anlamlı pozitif bir etkiye sahip olduğunu, örgütsel bağlılık üzerinde ise negatif ve anlamlı bir etkiye sahip olduğunu göstermiştir. Bu araştırmanın özgün yanını oluşturan işyeri nezaketsizliği ile örgütsel bağlılık arasındaki ilişkide iş stresinin aracı rolü incelenmiştir. Bu iki değişken arasındaki ilişkide iş stresinin aracılık rolüne sahip olması önerilen araştırma modelinin özgünlüğünü ortaya koymaktadır. Bu ampirik çalışmanın bulguları, işyeri nezaketsizliğinin etkilediği konuları, özellikle örgütsel davranış ve iş stresini vurgulayarak literatüre katkıda bulunmaktadır. Ayrıca işyeri nezaketsizliğinin farklı örgütsel davranış konuları ile birlikte incelenmesinin hem işletme yönetimine hem de akademik literatüre önemli katkılar sağlayacağı düşünülmektedir.
Anahtar Kelime: İş Yeri Nezaketsizliği İş Stresi Örgütsel Bağlılık.

Belge Türü: Makale Makale Türü: Araştırma Makalesi Erişim Türü: Erişime Açık
  • Abdelmoteleb, S. A. (2019). A New Look at the Relationship Between Job Stress and Organizational Commitment: a Three-Wave Longitudinal Study. Journal of Business and Psychology, 34(3). https://doi.org/10.1007/s10869-018-9543-z
  • Abubakar, A. M. (2018). Linking work-family interference, workplace incivility, gender and psychological distress. Journal of Management Development, 37(3). https://doi.org/10.1108/JMD-06-2017-0207
  • Altunışık, R., Coşkun, R., Bayraktaroğlu, S., & Yıldırım, E. (2007). Sosyal bilimlerde araştırma yöntemleri: SPSS uygulamalı. Sakarya Yayıncılık.
  • Andersson, L. M., & Pearson, C. M. (1999). Tit for tat? the spiraling effect of incivility in the workplace. Academy of Management Review, 24(3). https://doi.org/10.5465/AMR.1999.2202131
  • Butt, S., & Yazdani, N. (2021). Influence of Workplace Incivility on Counterproductive Work Behavior: Mediating Role of Emotional Exhaustion, Organizational Cynicism and the Moderating Role of Psychological Capital. Pakistan Journal of Commerce and Social Science, 15(2).
  • Chris, A. C., Provencher, Y., Fogg, C., Thompson, S. C., Cole, A. L., Okaka, O., Bosco, F. A., & González-Morales, M. G. (2022). A Meta-Analysis of Experienced Incivility and Its Correlates: Exploring the Dual Path Model of Experienced Workplace Incivility. Journal of Occupational Health Psychology, 27(3). https://doi.org/10.1037/ocp0000326
  • Christy, M. Y. P., & Priartini, P. S. (2019). Role of work stress and organizational commitments in educating workload effect on intention to quit. International Research Journal of Management, IT and Social Sciences, 6(4). https://doi.org/10.21744/irjmis.v6n4.632
  • Cortina, L. M., Magley, V. J., Williams, J. H., & Langhout, R. D. (2001). Incivility in the workplace: incidence and impact. Journal of Occupational Health Psychology, 6(1). https://doi.org/10.1037/1076-8998.6.1.64
  • Cropanzano, R., Rupp, D. E., & Byrne, Z. S. (2003). The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors. Journal of Applied Psychology, 88(1). https://doi.org/10.1037/0021-9010.88.1.160
  • De Clercq, D., Haq, I. U., & Azeem, M. U. (2018). Self-efficacy to spur job performance: Roles of job-related anxiety and perceived workplace incivility. Management Decision, 56(4). https://doi.org/10.1108/MD-03-2017-0187
  • Dewe, P. J., O’Driscoll, M. P., & Cooper, C. L. (2010). Coping with Work Stress: A Review and Critique. In Coping with Work Stress: A Review and Critique. https://doi.org/10.1002/9780470711712
  • Elangovan, A. R. (2001). Causal ordering of stress, satisfaction and commitment, and intention to quit: A structural equations analysis. Leadership & Organization Development Journal, 22(4). https://doi.org/10.1108/01437730110395051
  • Gorgievski, J. M., & Hobfoll, E. S. (2008). Work Can Burn Us Out or Fire Us Up: Conservation of Resources in Burnout and Engagement. Handbook of Stress and Burnout in Health Care.
  • Gui, W., Bai, Q., & Wang, L. (2022). Workplace Incivility and Employees’ Personal Initiative: A Moderated Mediation Model of Emotional Exhaustion and Meaningful Work. SAGE Open, 12(1). https://doi.org/10.1177/21582440221079899
  • Guo, J., Qiu, Y., & Gan, Y. (2022). Workplace Incivility and Work Engagement: The Chain Mediating Effects of Perceived Insider Status, Affective Organizational Commitment and Organizational Identification. Current Psychology, 41(4). https://doi.org/10.1007/s12144-020-00699-z
  • Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis. In Vectors. https://doi.org/10.1016/j.ijpharm.2011.02.019
  • Hakanen, J. J., Schaufeli, W. B., & Ahola, K. (2008). The job demands-resources model: A three-year cross-lagged study of burnout, depression, commitment, and work engagement. Work and Stress, 22(3). https://doi.org/10.1080/02678370802379432
  • Han, B., Dağlı, A., & Elçiçek, Z. (2018). Örgütsel Bağlılık Ölçeği’nin Türkçeye Uyarlanması: Geçerlik ve Güvenirlik Çalışması. Elektronik Sosyal Bilimler Dergisi. https://doi.org/10.17755/esosder.445932
  • Hobfoll, S. E. (1989a). Conservation of Resources: A New Attempt at Conceptualizing Stress. American Psychologist, 44(3). https://doi.org/10.1037/0003-066X.44.3.513
  • Hobfoll, S. E. (1989b). Conservation of Resources: A New Attempt at Conceptualizing Stress. American Psychologist, 44(3). https://doi.org/10.1037/0003-066X.44.3.513
  • Hobfoll, S. E., Halbesleben, J., Neveu, J. P., & Westman, M. (2018). Conservation of resources in the organizational context: The reality of resources and their consequences. In Annual Review of Organizational Psychology and Organizational Behavior (Vol. 5). https://doi.org/10.1146/annurev-orgpsych-032117-104640
  • Hodgins, M., MacCurtain, S., & Mannix-McNamara, P. (2014). Workplace bullying and incivility: A systematic review of interventions. International Journal of Workplace Health Management, 7(1). https://doi.org/10.1108/IJWHM-08-2013-0030
  • Holm, K., Torkelson, E., & Bäckström, M. (2016). New Types of Employment, New Ways to Be Uncivil? A Thematic Analysis of Temporary Agency Workers’ Exposure to Workplace Incivility. Psychology, 07(01). https://doi.org/10.4236/psych.2016.71009
  • Huang, T. C., & Hsiao, W. J. (2007). The causal relationship between job satisfaction and organizational commitment. Social Behavior and Personality, 35(9). https://doi.org/10.2224/sbp.2007.35.9.1265
  • Kaya, E. Ü. (2015). İşyeri kabalığı, örgütsel bağlılık, örgütsel özdeşleşme ve iş tatmin değişkenleri arasındaki ilişkiler ve birbirleri üzerindeki etkileri: Yükseköğretimde bir çalışma. International Journal of Social Science, 41, 55–78.
  • Koçer, C. (2015). Kariyer Yönetimi-İş Stresi İlişkisi ve İmalat Sektöründe Bir Araştırma [Master]. Eskişehir Osmangazi Üniversitesi, Sosyal Bilimler Enstitüsü, .
  • Ko, S. H., Kim, J., & Choi, Y. (2021). Compassion and workplace incivility: Implications for open innovation. Journal of Open Innovation: Technology, Market, and Complexity, 7(1). https://doi.org/10.3390/JOITMC7010095
  • Kreitner, R., & Kinicki, A. (2014). Organizational behavioral. McGraw-Hill.
  • Lan, Y., Xia, Y., Li, S., Wu, W., Hui, J., & Deng, H. (2020). Thwarted enthusiasm: effects of workplace incivility on newcomer proactive behaviors. Chinese Management Studies, 14(4). https://doi.org/10.1108/CMS-05-2019-0167
  • Liu, W., Zhou, Z. E., & Che, X. X. (2019). Effect of Workplace Incivility on OCB Through Burnout: the Moderating Role of Affective Commitment. Journal of Business and Psychology, 34(5). https://doi.org/10.1007/s10869-018-9591-4
  • Luthans, F. (2012). Organizational behavior an evidence-based approach 12th edition. In Organizational behavior: an edivence-based approach.
  • Mahmood, B., Yasmeen, B., Ramzan, M., & Zafar, J. (2023). Examining The Mediating Role Of Self Efficacy Between Workplace Incivility And Organizational Commitment: An Empirical Assessment. Journal of Positive School Psychology, 7(4), 813–835.
  • Malthis, R. L., & Jackson, J. H. (2006). Human Resource Management (Manajemen Sumber Daya Manusia), edisi kesepuluh, terjemahan: Diana Angelica. In Penerbit: Salembs Empat, Jakarta.
  • Mann, A., & Harter, J. (2016). The worldwide employee engagement crisis. Http://Www.Gallup.Com/Businessjournal/ 188033/Worldwide-Employeeengagementcrisis.Aspx?G_source= Business%20Journal&g_medium=CardRelatedItems&g_ Campaign=tiles.
  • Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). "Job Burnout.” Annual Review of Psychology. Journal of Organizational Behavior, 52.
  • Mauno, S., Kinnunen, U., & Ruokolainen, M. (2007). Job demands and resources as antecedents of work engagement: A longitudinal study. Journal of Vocational Behavior, 70(1). https://doi.org/10.1016/j.jvb.2006.09.002
  • McGrath, J. E. (1976). Stress and behavior in organizations. In Handbook of Industrial and Organizational Psychology.
  • Meyer, J. P., & Allen, N. J. (1991). A three-component conceptualization of organizational commitment. Human Resource Management Review, 1(1), 61–89.
  • Moon, C., & Morais, C. (2022). Understanding the consequences of workplace incivility: the roles of emotional exhaustion, acceptability and political skill. International Journal of Conflict Management, 33(3). https://doi.org/10.1108/IJCMA-09-2021-0147
  • Netemeyer, R. G., Maxham, J. G., & Pullig, C. (2005). Conflicts in the work-family interface: Links to job stress, customer service employee performance, and customer purchase intent. Journal of Marketing, 69(2). https://doi.org/10.1509/jmkg.69.2.130.60758
  • Ongori, H., & Agolla, J. (2008). Occupational Stress in Organizations and Its Effects on Organizational Performance. Journal of Management Research ( …, 8(3).
  • Pandey, D. L. (2020). Work Stress and Employee Performance: An Assessment Of Impact Of Work Stress. In International Research Journal of Human Resource and Social Sciences ISSN(O) (Vol. 7).
  • Pearson, C. M., & Porath, C. L. (2005). On the nature, consequences and remedies of workplace incivility: No time for “nice”? Think again. In Academy of Management Executive (Vol. 19, Issue 1). https://doi.org/10.5465/ame.2005.15841946
  • Quick, J. C., & Henderson, D. F. (2016). Occupational stress: Preventing suffering, enhancing wellbeing. International Journal of Environmental Research and Public Health, 13(5). https://doi.org/10.3390/ijerph13050459
  • Raza, M. A., Imran, M., Rosak-Szyrocka, J., Vasa, L., & Hadi, N. U. (2023). Organizational Change and Workplace Incivility: Mediated by Stress, Moderated by Emotional Exhaustion. International Journal of Environmental Research and Public Health, 20(3). https://doi.org/10.3390/ijerph20032008
  • Rehman, Z. U., Ziaullah, M., Mehmood, S., Buzdar, A. D., & Kashif, M. (2022). Exploring the relationship of workplace incivility, organizational commitment and turnover intention in the perspective of social exchange theory. Indian Journal of Economics and Business, 21(3), 189–202.
  • Reio Jr., T. G., & Trudel, J. (2013). Workplace Incivility and Conflict Management Styles: Predicting Job Performance, Organizational Commitment and Turnover Intent. Internatıonal Journal Of Adult Vocatıonal Educatıon and Technology, 4(4).
  • Ridwan, M., Mulyani, S. R., & Ali, H. (2020). Improving employee performance through perceived organizational support, organizational commitment and organizational citizenship behavior. Systematic Reviews in Pharmacy, 11(12). https://doi.org/10.31838/srp.2020.5.123
  • Rulestri L.H., S., & Eryanto, H. (2013). Pengaruh Konflık Peran Dan Stres Kerja Terhadap Komıtmen Organısası Dı Rumah Sakıt Tk Iv Salak, Bogor. Econosains Jurnal Online Ekonomi Dan Pendidikan, 11(2). https://doi.org/10.21009/econosains.0112.02
  • Sackey, J., & Sanda, M. A. (2009). Influence of occupational stress on the mental health of Ghanaian professional women. International Journal of Industrial Ergonomics, 39(5). https://doi.org/10.1016/j.ergon.2009.04.003
  • Schilpzand, P., De Pater, I. E., & Erez, A. (2016). Workplace incivility: A review of the literature and agenda for future research. Journal of Organizational Behavior, 37. https://doi.org/10.1002/job.1976
  • Sharma, S., Prakash, G., & Singh, K. (2022). Workplace incivility: an organisational perspective towards expats turnover. International Journal of Business Innovation and Research, 28(3). https://doi.org/10.1504/IJBIR.2022.124122
  • Smith, L. M., Andrusyszyn, M. A., & Spence Laschinger, H. K. (2010). Effects of workplace incivility and empowerment on newly-graduated nurses’ organizational commitment. Journal of Nursing Management, 18(8). https://doi.org/10.1111/j.1365-2834.2010.01165.x
  • Sürücü, L., & Maslakçı, A. (2020). Valıdıty and Relıabılıty In Quantıtatıve Research. Business & Management Studies: An International Journal, 8(3). https://doi.org/10.15295/bmij.v8i3.1540
  • Sürücü, L., Şeşen, H., & Maslakçı, A. (2023). Regression, Mediation/Moderation, and Structural Equation Modeling with SPSS, AMOS, and PROCESS Macro. Macro.
  • Tabachnick, B., & Fidell, L. (1996). Using multivariate statistics. Harper Collins.
  • Vandenberg, R. J., & Lance, C. E. (1992). Examining the Causal Order of Job Satisfaction and Organizational Commitment. Journal of Management, 18(1). https://doi.org/10.1177/014920639201800110
  • Velnampy, P. T. (2013). Occupational Stress and Organizational Commitment in Private Banks : A Sri Lankan Experience. European Journal of Business and Management, 5(7).
  • Viotti, S., Converso, D., Hamblin, L. E., Guidetti, G., & Arnetz, J. E. (2018). Organisational efficiency and co-worker incivility: A cross-national study of nurses in the USA and Italy. Journal of Nursing Management, 26(5). https://doi.org/10.1111/jonm.12587
  • Wright, J. (2007). Stress in the workplace: A coaching approach. Work, 28(3).
APA GÜLERYÜZ İ, Sürücü L, yıkılmaz I (2023). The Role of Job Stress in the Effect of Workplace Incivility on Organizational Commitment. , 525 - 542. 10.17680/erciyesiletisim.1317176
Chicago GÜLERYÜZ İlkay,Sürücü Lütfi,yıkılmaz Ibrahim The Role of Job Stress in the Effect of Workplace Incivility on Organizational Commitment. (2023): 525 - 542. 10.17680/erciyesiletisim.1317176
MLA GÜLERYÜZ İlkay,Sürücü Lütfi,yıkılmaz Ibrahim The Role of Job Stress in the Effect of Workplace Incivility on Organizational Commitment. , 2023, ss.525 - 542. 10.17680/erciyesiletisim.1317176
AMA GÜLERYÜZ İ,Sürücü L,yıkılmaz I The Role of Job Stress in the Effect of Workplace Incivility on Organizational Commitment. . 2023; 525 - 542. 10.17680/erciyesiletisim.1317176
Vancouver GÜLERYÜZ İ,Sürücü L,yıkılmaz I The Role of Job Stress in the Effect of Workplace Incivility on Organizational Commitment. . 2023; 525 - 542. 10.17680/erciyesiletisim.1317176
IEEE GÜLERYÜZ İ,Sürücü L,yıkılmaz I "The Role of Job Stress in the Effect of Workplace Incivility on Organizational Commitment." , ss.525 - 542, 2023. 10.17680/erciyesiletisim.1317176
ISNAD GÜLERYÜZ, İlkay vd. "The Role of Job Stress in the Effect of Workplace Incivility on Organizational Commitment". (2023), 525-542. https://doi.org/10.17680/erciyesiletisim.1317176
APA GÜLERYÜZ İ, Sürücü L, yıkılmaz I (2023). The Role of Job Stress in the Effect of Workplace Incivility on Organizational Commitment. Erciyes İletişim Dergisi, 10(2), 525 - 542. 10.17680/erciyesiletisim.1317176
Chicago GÜLERYÜZ İlkay,Sürücü Lütfi,yıkılmaz Ibrahim The Role of Job Stress in the Effect of Workplace Incivility on Organizational Commitment. Erciyes İletişim Dergisi 10, no.2 (2023): 525 - 542. 10.17680/erciyesiletisim.1317176
MLA GÜLERYÜZ İlkay,Sürücü Lütfi,yıkılmaz Ibrahim The Role of Job Stress in the Effect of Workplace Incivility on Organizational Commitment. Erciyes İletişim Dergisi, vol.10, no.2, 2023, ss.525 - 542. 10.17680/erciyesiletisim.1317176
AMA GÜLERYÜZ İ,Sürücü L,yıkılmaz I The Role of Job Stress in the Effect of Workplace Incivility on Organizational Commitment. Erciyes İletişim Dergisi. 2023; 10(2): 525 - 542. 10.17680/erciyesiletisim.1317176
Vancouver GÜLERYÜZ İ,Sürücü L,yıkılmaz I The Role of Job Stress in the Effect of Workplace Incivility on Organizational Commitment. Erciyes İletişim Dergisi. 2023; 10(2): 525 - 542. 10.17680/erciyesiletisim.1317176
IEEE GÜLERYÜZ İ,Sürücü L,yıkılmaz I "The Role of Job Stress in the Effect of Workplace Incivility on Organizational Commitment." Erciyes İletişim Dergisi, 10, ss.525 - 542, 2023. 10.17680/erciyesiletisim.1317176
ISNAD GÜLERYÜZ, İlkay vd. "The Role of Job Stress in the Effect of Workplace Incivility on Organizational Commitment". Erciyes İletişim Dergisi 10/2 (2023), 525-542. https://doi.org/10.17680/erciyesiletisim.1317176
Sayfa Oluşturulma Tarihi
25-04-2024 0:40

İLETİŞİM

TÜBİTAK ULAKBİM TR Dizin

Yüzüncüyıl, İşçi Blokları Mahallesi

Muhsin Yazıcıoğlu Caddesi No:51/C

06530 Çankaya / ANKARA +90 (312) 298 92 00

trdizin@tubitak.gov.tr

TÜBİTAK ULAKBİM Ulusal Akademik Ağ ve Bilgi Merkezi Cahit Arf Bilgi Merkezi © Tüm Hakları Saklıdır. Gizlilik Politikası Kullanım Şartları