TY  - JOUR
TI  - Workplace Ostracism: Impact on Psychological Distress, Counter-productive Work Behavior, and Turnover Intention
AB  - Intense competition and diverse customer expectations are raising concerns about organizational effectiveness. Workplace ostracism, which is on the rise, poses a significant threat to organizational effectiveness and needs to be addressed. Ostracism leads to negative workplace experiences and psychological distress, which can result in turnover intention and counterproductive work behavior. These behaviors cause significant losses, both directly and indirectly, in terms of results. This study aims to examine the impact of workplace ostracism on psychological distress, turnover intention, and counter-productive work behaviors, and how these consequences threaten organizational effectiveness. A theoretical and field study based on survey data was conducted, analyzing 329 surveys collected from two 5-star and three 3-star hotels operating in Rize. Regression analyses and hypothesis tests were performed to assess the data. According to the analysis results, workplace ostracism had a positive and significant effect on psychological distress (ß=227, p<0.05). Furthermore, the analyses that controlled for the effect of workplace ostracism showed that psychological distress had a significant and positive effect on counterproductive work behavior (ß=.695, p<0.05) and turnover intention (ß=.562, p<0.05). This study is expected to make significant contributions to the literature and help managers establish effective management practices in the workplace.
AU  - yıkılmaz, Ibrahim
AU  - Sürücü, Lütfi
AU  - GÜLERYÜZ, İlkay
DO  - 10.15659/3.sektor-sosyal-ekonomi.23.08.2136
PY  - 2023
JO  - Üçüncü Sektör Sosyal Ekonomi
VL  - 58
IS  - 3
SN  - 2148-1237
SP  - 1718
EP  - 1735
DB  - TRDizin
UR  - http://search/yayin/detay/1197092
ER  -