TY  - JOUR
TI  - An Evaluation of Service Quality in Pre-School Education Institutions through Servqual Method: A Sample of Türkiye
AB  - The service quality of pre-school education institutions is a pivotal issue in meeting the expectations of education policies in Türkiye regarding solution proposals, institution adequacy and dissemination of pre-school education, and supporting children's development at a desired level. This study evaluates the service quality in pre-school education institutions through the Servqual method. The study's working group consisted of 428 parents whose children learn at pre-school education institutions in İzmir, Diyarbakır, Karaman, Kahramanmaraş, and Zonguldak provinces during the 2020-2021 academic year. The study deployed the Servqual scale as a data collection tool. The results revealed that the parents’ expectations were met regarding tangibles and empathy, while their expectations were unmet regarding reliability, responsiveness and assurance.
AU  - Emre, Oğuz
AU  - arslan, zekeriya
AU  - Güven, Hüseyin
AU  - Keskinkılıç, Ayşegül
DO  - 10.17233/sosyoekonomi.2023.04.06
PY  - 2023
JO  - Sosyoekonomi
VL  - 31
IS  - 58
SN  - 1305-5577
SP  - 125
EP  - 144
DB  - TRDizin
UR  - http://search/yayin/detay/1205902
ER  -