TY  - JOUR
TI  - Benefiting from intercultural competence: A phenomenological research on tour guides
AB  - This paper explores the concept, dimensions, and causes of intercultural competencies from the perspective of tour guides. A phenomenological research approach was used to explore how tour guides' intercultural competences emerge in intercultural experiences. Using purposive sampling, nine semi-structured interviews were conducted with senior tour guides with international experiences until saturation occurred. The data were analyzed using thematic content analysis. The findings suggest three dimensions, namely, cultural awareness & cognitive flexibility, cultural sensitivity and emotional flexibility, and cultural resourcefulness & behavioral flexibility are predominant in tour guides’ intercultural experiences. This study of exploring tour guides' experiences is expected to provide a useful framework and contribute to a broader understanding of intercultural competence in tour guiding.
AU  - Sezerel, Hakan
AU  - ÖZOĞUL BALYALI, TUĞÇE
AU  - Güzel, Özlem
AU  - EHTIYAR, VESILE RÜYA
DO  - 10.31795/baunsobed.1299958
PY  - 2023
JO  - Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi
IS  - 50
SN  - 1301-5265
SP  - 869
EP  - 885
DB  - TRDizin
UR  - http://search/yayin/detay/1218419
ER  -