It is an important policy area for disabled people to benefit from fundamental rights equally like other citizens and to ensure their full participation in social life. Public management is obliged to take and imple- ment the necessary measures in this area. This issue is defined as a policy area not only in Turkiye but also in many countries. The United Nations has prepared various conventions on the protection of the rights of disabled people and asked the member states to become a party. In Turkiye, there is more than one reg- ulation to protect the rights of citizens with disabilities. Although it is included in international and national regulations, there are problems with the use of the rights granted to individuals with disabilities, the res- olution of conflicts that arise, and the prevalence and awareness of these rights in the public sphere. For these reasons, the Ombudsman Institution of Turkiye (KDK), which acts as a mediator in solving the prob- lems between the administration and the citizens, stands out as a legal claim mechanism in protecting the rights of disabled citizens and institutionalizing the rules of law. In this study, the rights of disabled citi-zens in the decisions of the KDK are examined with the method of content analysis, and the importance of the KDK in the problems faced by disabled citizens with public administrations is discussed. As a result of the analysis, it has been determined that in the decisions taken by the KDK, the issue of protection of the rights of persons with disabilities is addressed in accordance with international norms and public institutions and organizations are recommended to make the neces- sary regulations.