TY  - JOUR
TI  - A CONVERSATION ANALYTIC INVESTIGATION ON EXPERTISE DEMONSTRATION IN COMMUNITY PHARMACY INTERACTION
AB  - Objective: In recent years, there have been incresing numbers of the studies based on pharmacist communication skills in community pharmacy. However, different expertise knowledge provision within community pharmacy interaction is an under-researched area. This article aims to investigate how the expertise demonstration is deployed in a community pharmacy interaction.  Material and Method: 30-hour audio and video recordings were collected in a community pharmacy in Türkiye, and analysed through data-driven and bottom-up research perspective of Conversation Analysis.  Result and Discussion: The findings of the study show that the pharmacist displayed his expertise knowledge within three different sequential organizations initiated by the patient, pharmacy staff and pharmacist through a wide range of interactional practices such as providing extended explanations and advices, referring to external authority, and using both professional and trade knowledge. This micro-analytic study in pharmacy interaction makes an important contribution to pharmacy services and education.
AU  - ULUTAŞ DENİZ, Elif
AU  - Bozbıyık, Merve
DO  - 10.33483/jfpau.1353299
PY  - 2024
JO  - Ankara Üniversitesi Eczacılık Fakültesi Dergisi
VL  - 48
IS  - 1
SN  - 1015-3918
SP  - 8
EP  - 19
DB  - TRDizin
UR  - http://search/yayin/detay/1222536
ER  -