Toplam kalite yönetimi uygulamalarının firma performansı üzerine etkisi: Türkiye'nin 500 büyük firmasına yönelik bir araştırma
Yıl: 2011 Cilt: 13 Sayı: 2 Sayfa Aralığı: 67 - 96 Metin Dili: Türkçe İndeks Tarihi: 29-07-2022
Toplam kalite yönetimi uygulamalarının firma performansı üzerine etkisi: Türkiye'nin 500 büyük firmasına yönelik bir araştırma
Öz: Kalitenin firma başarısında stratejik bir faktör olduğu diğer taraftan, Toplam Kalite Yönetiminin (TKY) ise dünya çapında sürdürülebilir rekabet üstünlüğü yaratabildiği kabul edilmektedir. Bu çalışmada müşteri odaklılık, liderlik, sürekli iyileşme, takım çalışması, tedarikçi kalitesi yönetimi, eğitim, ürün tasarımı ve süreç yönetiminden oluşan Toplam Kalite Yönetimi uygulamalarının firma performansı üzerindeki etkisini belirlemek amaçlanmıştır. Bu amaçla oluşturulan anket formu 2009 yılında İstanbul Sanayi Odası'na (ISO ) kayıtlı 500 büyük firmaya uygulanmıştır. Önce, açıklayıcı faktör analizi (AFA) ile değişkenler belirlenmiştir. Ardından doğrulayıcı faktör analizi (DFA) AMOS 5 programını kullanarak ölçüm modeline uygulanmış ve uyum indeksleri hesaplanmıştır. Daha sonra ise yapısal eşitlik modeli ile TKY uygulamalarının firma performansı üzerindeki etkisi belirlenmiştir. Çalışmanın sonucunda liderlik, sürekli iyileşme, tedarikçi kalitesi yönetimi ve süreç yönetimi ile firma performansı arasında anlamlı ve pozitif ilişki bulunduğu ortaya çıkmıştır. En son olarak bulunan sonuçlar diğer çalışmalar ile karşılaştırılmış ve çalışmanın kısıtları verilmiştir.
Anahtar Kelime: Konular:
The effect of total quality management practices on firm performance: a case of turkey's 500 top firms
Öz: It is considered that quality is a strategic factor in achieving business success on the other hand, it is accepted that Total Quality Management (TQM) can generate a sustainable competitive advantage around the world. Total Quality Management (TQM) practices include customer focus, leadership, continuous improvement, supplier quality management, training, product design, process management. Determining the effect of Total Quality Management practices on firm performance was the purpose of this study. To assess these relationships, it was conducted a questionnaire survey on 500 top firms determined by The Istanbul Chamber of Industry (ISO) on 2009. Firstly, Exploratory Factor Analysis (EFA) was performed and variables were determined. Confirmatory factor analysis (CFA) was performed to measurement model with AMOS 5 and fit indices were calculated. Later, the effect of Total Quality Management practices on firm performance has been determined by structural equation modeling. These results of the analysis showed that there were significant relationship between leadership and firm performance; continuous improvement and firm performance; supplier quality management and firm performance, process management and firm performance. Lastly, results were compared with other studies and limits of study were explained.
Anahtar Kelime: Konular:
Belge Türü: Makale Makale Türü: Araştırma Makalesi Erişim Türü: Erişime Açık
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| APA | USTASÜLEYMAN T (2011). Toplam kalite yönetimi uygulamalarının firma performansı üzerine etkisi: Türkiye'nin 500 büyük firmasına yönelik bir araştırma. , 67 - 96. |
| Chicago | USTASÜLEYMAN Talha Toplam kalite yönetimi uygulamalarının firma performansı üzerine etkisi: Türkiye'nin 500 büyük firmasına yönelik bir araştırma. (2011): 67 - 96. |
| MLA | USTASÜLEYMAN Talha Toplam kalite yönetimi uygulamalarının firma performansı üzerine etkisi: Türkiye'nin 500 büyük firmasına yönelik bir araştırma. , 2011, ss.67 - 96. |
| AMA | USTASÜLEYMAN T Toplam kalite yönetimi uygulamalarının firma performansı üzerine etkisi: Türkiye'nin 500 büyük firmasına yönelik bir araştırma. . 2011; 67 - 96. |
| Vancouver | USTASÜLEYMAN T Toplam kalite yönetimi uygulamalarının firma performansı üzerine etkisi: Türkiye'nin 500 büyük firmasına yönelik bir araştırma. . 2011; 67 - 96. |
| IEEE | USTASÜLEYMAN T "Toplam kalite yönetimi uygulamalarının firma performansı üzerine etkisi: Türkiye'nin 500 büyük firmasına yönelik bir araştırma." , ss.67 - 96, 2011. |
| ISNAD | USTASÜLEYMAN, Talha. "Toplam kalite yönetimi uygulamalarının firma performansı üzerine etkisi: Türkiye'nin 500 büyük firmasına yönelik bir araştırma". (2011), 67-96. |
| APA | USTASÜLEYMAN T (2011). Toplam kalite yönetimi uygulamalarının firma performansı üzerine etkisi: Türkiye'nin 500 büyük firmasına yönelik bir araştırma. Gazi Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 13(2), 67 - 96. |
| Chicago | USTASÜLEYMAN Talha Toplam kalite yönetimi uygulamalarının firma performansı üzerine etkisi: Türkiye'nin 500 büyük firmasına yönelik bir araştırma. Gazi Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi 13, no.2 (2011): 67 - 96. |
| MLA | USTASÜLEYMAN Talha Toplam kalite yönetimi uygulamalarının firma performansı üzerine etkisi: Türkiye'nin 500 büyük firmasına yönelik bir araştırma. Gazi Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, vol.13, no.2, 2011, ss.67 - 96. |
| AMA | USTASÜLEYMAN T Toplam kalite yönetimi uygulamalarının firma performansı üzerine etkisi: Türkiye'nin 500 büyük firmasına yönelik bir araştırma. Gazi Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi. 2011; 13(2): 67 - 96. |
| Vancouver | USTASÜLEYMAN T Toplam kalite yönetimi uygulamalarının firma performansı üzerine etkisi: Türkiye'nin 500 büyük firmasına yönelik bir araştırma. Gazi Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi. 2011; 13(2): 67 - 96. |
| IEEE | USTASÜLEYMAN T "Toplam kalite yönetimi uygulamalarının firma performansı üzerine etkisi: Türkiye'nin 500 büyük firmasına yönelik bir araştırma." Gazi Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 13, ss.67 - 96, 2011. |
| ISNAD | USTASÜLEYMAN, Talha. "Toplam kalite yönetimi uygulamalarının firma performansı üzerine etkisi: Türkiye'nin 500 büyük firmasına yönelik bir araştırma". Gazi Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi 13/2 (2011), 67-96. |
