@article{KAZANÇOĞLU2013_147587,
author={Yiğit KAZANÇOĞLU and Ipek Kazancoglu},
title={Benchmarking service quality performance of airlines in Turkey},
year={2013},
journal={Eskişehir Osmangazi Üniversitesi İktisadi ve İdari Bilimler Dergisi},
issn={1306-6730},
volume={8},
number={1},
url={http://search/yayin/detay/147587}
}