Yıl: 2016 Cilt: 11 Sayı: 42 Sayfa Aralığı: 113 - 123 Metin Dili: Türkçe İndeks Tarihi: 29-07-2022

Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels?

Öz:
Sürekli değişen bir iş ortamında icra edilen ve farklı sorumluluk alanlarını kapsayan çok değişkenli bir meslek olarak turist rehberliği, birbiriyle ilişkisiz ya da değişik alt rollerden oluşan çok yönlü bir meslektir. Giderek büyüyen ve rekabetin de hızla arttığı hizmet yoğun bir iş ortamında güçlü yüz yüze ilişkilerin kurulması gerekliliği, aynı zamanda duyguların düzenlenmesi, yönetimi ve ayarlanmasını da gerekli kılar. Bu durum turist rehberinin duygusal yükünü de arttırır. Çalışanlar tarafından fiilen hissedilen duyguların, sergilenen davranışlarla örtüşmemesi çeşitli olumsuz sonuçlar doğurabilmektedir. Bu çalışmanın amacı Türkiye'deki turist rehberlerinin duygusal emek kullanımı ile iş doyumu ve mesleki tükenmişliklikleri arasındaki ilişkinin incelenmesi ve uygulamada öneriler sunulmasını kapsamaktadır
Anahtar Kelime:

Konular: İşletme İktisat

Turist Rehberliğinde Duygusal Emek ve Duygusal Emek Kullanımının İş Doyumu İle Tükenmişlik Düzeyi Üzerine Etkiler

Öz:
A multi-task profession requiring multi-faceted responsibilities in a multi-component job setting, tourist guiding comprises complicated and multivariate roles composed of different kinds of unrelated roles and sub-roles, where above all, the establishment of strong face-to-face relations with guests necessitate the regulation, management and adjustment of emotions in a service intensive business environment that is in ongoing expansion and competition, all contributing to emotional burden of tourist guides. If the actually felt emotions by the employees are not incompatible with the emotions that are displayed, various negative results ensue. The purpose of this study is to examine the use of emotional labor and outcomes of emotional labor here being job satisfaction and burnout, using a quantitative method, in the context of the tour guiding industry in Turkey followed by recommendations for practice
Anahtar Kelime:

Konular: İşletme İktisat
Belge Türü: Makale Makale Türü: Araştırma Makalesi Erişim Türü: Erişime Açık
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APA İRİGÜLER F, GÜLER M (2016). Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels?. , 113 - 123.
Chicago İRİGÜLER FERAY,GÜLER Mehmt Emre Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels?. (2016): 113 - 123.
MLA İRİGÜLER FERAY,GÜLER Mehmt Emre Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels?. , 2016, ss.113 - 123.
AMA İRİGÜLER F,GÜLER M Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels?. . 2016; 113 - 123.
Vancouver İRİGÜLER F,GÜLER M Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels?. . 2016; 113 - 123.
IEEE İRİGÜLER F,GÜLER M "Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels?." , ss.113 - 123, 2016.
ISNAD İRİGÜLER, FERAY - GÜLER, Mehmt Emre. "Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels?". (2016), 113-123.
APA İRİGÜLER F, GÜLER M (2016). Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels?. Journal of Yasar University, 11(42), 113 - 123.
Chicago İRİGÜLER FERAY,GÜLER Mehmt Emre Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels?. Journal of Yasar University 11, no.42 (2016): 113 - 123.
MLA İRİGÜLER FERAY,GÜLER Mehmt Emre Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels?. Journal of Yasar University, vol.11, no.42, 2016, ss.113 - 123.
AMA İRİGÜLER F,GÜLER M Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels?. Journal of Yasar University. 2016; 11(42): 113 - 123.
Vancouver İRİGÜLER F,GÜLER M Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels?. Journal of Yasar University. 2016; 11(42): 113 - 123.
IEEE İRİGÜLER F,GÜLER M "Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels?." Journal of Yasar University, 11, ss.113 - 123, 2016.
ISNAD İRİGÜLER, FERAY - GÜLER, Mehmt Emre. "Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels?". Journal of Yasar University 11/42 (2016), 113-123.