@article{KÜÇÜK_ÇIRPIN2014_230624,
author={BİRGÜL KÜÇÜK ÇIRPIN and Köksal SARICA},
title={Measurement of service quality in banking industry: A case study from Turkey},
year={2014},
journal={İstanbul Üniversitesi İşletme Fakültesi Dergisi},
issn={1303-1732},
volume={43},
number={2},
url={http://search/yayin/detay/230624}
}