@article{AKDU2015_264100,
author={Serap AKDU and Ekrem CENGİZ and M. Kemal BOSTAN},
title={SAĞLIK HİZMETLERİNDE HİZMET HATASI TELAFİ STRATEJİLERİ},
year={2015},
journal={Gümüşhane Üniversitesi Sosyal Bilimler Dergisi},
issn={1309-7423},
volume={6},
number={12},
url={http://search/yayin/detay/264100}
}