Health Transformation Programme was started to apply since 2003, directed to reach the aim of more efficient health service in Turkey. With this programme, a reform was tried to be realized at the health service supply at the same time with a reform at the finance of health services. With the reforms that mentioned above, the cost efficiency was tried to be ensured as well as making easy the access to the health services. In that context, a series of measures applied. The most important milestones of the reform at the service supply area as follows; the transition of the health services to the citizen focused supply by the health houses and community health centers at the rural areas, and by the primary health services at the urban areas. The transition to the appointment system at hospitals and the extend of opportunities on the utilization from the private hospitals. The main pillars of the reform at the finance of the services are as follows; convergence of the health insurance system, applying the performance measurement system since 2006 and the regulative measures for the pharmaceutical industry. With the measurable performance applications, the service production for the most possible quantity of people with the same quantity of factors (health sector employees); at the same time, reflections of that on the prices were aimed. With the regulative applications at the pharmaceutical sector, lowering the cost of health services was aimed, with the transition to the general health insurance system, more efficient source management that is directed produce health service production was tried to be ensured. The applications that mentioned above have been influential on the patients who demand the health services. In our research project, we tried to measure the satisfaction level of patients who live in Istanbul, regarding the health service.