Turistik Destinasyonlarda Rekreasyonel Etkinliklerin Hizmet Kalitesi Ölçümü: Kavramsal Bir İnceleme

Özgür YAYLA, (Akdeniz University, Manavgat Tourism Faculty, Department of Recreation Management, Antalya/Turkey)
Ali YAYLI (Ankara Hacı Bayram Veli University, Faculty of Tourism, Department of Recreation Management, Ankara/Turkey)
Journal of Tourism and Gastronomy Studies
5 3
Yıl: 2019 Cilt: 7 Sayı: 1 Sayfa Aralığı: 676 - 687 Metin Dili: Türkçe DOI: 10.21325/jotags.2019.385 İndeks Tarihi: 18-06-2020

Turistik Destinasyonlarda Rekreasyonel Etkinliklerin Hizmet Kalitesi Ölçümü: Kavramsal Bir İnceleme

Öz:
Bu araştırma rekreasyon etkinliklerindeki hizmet kalitesine yönelik ölçüm modelleriniincelemek amacıyla ikincil veriler kullanılarak hazırlanmıştır. Araştırma kapsamındaağırlıklı olarak ISI Web of Science indeksi ve söz konusu indeksin Ağırlama, Boş Zaman,Spor ve Turizm (Hospitality, Leisure, Sport and Tourism) kategorisindeki dergiler taranmışve rekreasyonel hizmet kalitesi çalışmaları incelenmiştir. İncelenen çalışmalarda;rekreasyonel hizmet kalitesine yönelik ölçümlerde son yıllarda ciddi bir artış olduğu, dahaçok nicel çalışmalardan oluştuğu, uygulama yeri olarak en fazla Amerika seçildiği ve enfazla SERVQUAL ölçeği kullanıldığı tespit edilmiştir.
Anahtar Kelime:

Measurement of Service Quality of Recreational Activities in Touristic Destinations: A Conceptual Review

Öz:
In this research, secondary planning was prepared by examining the measurement models for service quality in recreational activities. Within the scope of the research, mainly the ISI Web of Science index and the index in the category of Hospitality, Leisure, Sport and Tourism (Hospitality, Leisure, Sport and Tourism) were scanned and the recreational service quality studies were examined. In the studies examined; In recent years, it has been determined that there is a significant increase in the quality of recreational service quality, it is mostly composed of quantitative studies, the most American is selected as the place of application and the SERVQUAL scale is used the most.
Anahtar Kelime:

Belge Türü: Makale Makale Türü: Araştırma Makalesi Erişim Türü: Erişime Açık
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APA YAYLA Ö, YAYLI A (2019). Turistik Destinasyonlarda Rekreasyonel Etkinliklerin Hizmet Kalitesi Ölçümü: Kavramsal Bir İnceleme. , 676 - 687. 10.21325/jotags.2019.385
Chicago YAYLA Özgür,YAYLI Ali Turistik Destinasyonlarda Rekreasyonel Etkinliklerin Hizmet Kalitesi Ölçümü: Kavramsal Bir İnceleme. (2019): 676 - 687. 10.21325/jotags.2019.385
MLA YAYLA Özgür,YAYLI Ali Turistik Destinasyonlarda Rekreasyonel Etkinliklerin Hizmet Kalitesi Ölçümü: Kavramsal Bir İnceleme. , 2019, ss.676 - 687. 10.21325/jotags.2019.385
AMA YAYLA Ö,YAYLI A Turistik Destinasyonlarda Rekreasyonel Etkinliklerin Hizmet Kalitesi Ölçümü: Kavramsal Bir İnceleme. . 2019; 676 - 687. 10.21325/jotags.2019.385
Vancouver YAYLA Ö,YAYLI A Turistik Destinasyonlarda Rekreasyonel Etkinliklerin Hizmet Kalitesi Ölçümü: Kavramsal Bir İnceleme. . 2019; 676 - 687. 10.21325/jotags.2019.385
IEEE YAYLA Ö,YAYLI A "Turistik Destinasyonlarda Rekreasyonel Etkinliklerin Hizmet Kalitesi Ölçümü: Kavramsal Bir İnceleme." , ss.676 - 687, 2019. 10.21325/jotags.2019.385
ISNAD YAYLA, Özgür - YAYLI, Ali. "Turistik Destinasyonlarda Rekreasyonel Etkinliklerin Hizmet Kalitesi Ölçümü: Kavramsal Bir İnceleme". (2019), 676-687. https://doi.org/10.21325/jotags.2019.385
APA YAYLA Ö, YAYLI A (2019). Turistik Destinasyonlarda Rekreasyonel Etkinliklerin Hizmet Kalitesi Ölçümü: Kavramsal Bir İnceleme. Journal of Tourism and Gastronomy Studies, 7(1), 676 - 687. 10.21325/jotags.2019.385
Chicago YAYLA Özgür,YAYLI Ali Turistik Destinasyonlarda Rekreasyonel Etkinliklerin Hizmet Kalitesi Ölçümü: Kavramsal Bir İnceleme. Journal of Tourism and Gastronomy Studies 7, no.1 (2019): 676 - 687. 10.21325/jotags.2019.385
MLA YAYLA Özgür,YAYLI Ali Turistik Destinasyonlarda Rekreasyonel Etkinliklerin Hizmet Kalitesi Ölçümü: Kavramsal Bir İnceleme. Journal of Tourism and Gastronomy Studies, vol.7, no.1, 2019, ss.676 - 687. 10.21325/jotags.2019.385
AMA YAYLA Ö,YAYLI A Turistik Destinasyonlarda Rekreasyonel Etkinliklerin Hizmet Kalitesi Ölçümü: Kavramsal Bir İnceleme. Journal of Tourism and Gastronomy Studies. 2019; 7(1): 676 - 687. 10.21325/jotags.2019.385
Vancouver YAYLA Ö,YAYLI A Turistik Destinasyonlarda Rekreasyonel Etkinliklerin Hizmet Kalitesi Ölçümü: Kavramsal Bir İnceleme. Journal of Tourism and Gastronomy Studies. 2019; 7(1): 676 - 687. 10.21325/jotags.2019.385
IEEE YAYLA Ö,YAYLI A "Turistik Destinasyonlarda Rekreasyonel Etkinliklerin Hizmet Kalitesi Ölçümü: Kavramsal Bir İnceleme." Journal of Tourism and Gastronomy Studies, 7, ss.676 - 687, 2019. 10.21325/jotags.2019.385
ISNAD YAYLA, Özgür - YAYLI, Ali. "Turistik Destinasyonlarda Rekreasyonel Etkinliklerin Hizmet Kalitesi Ölçümü: Kavramsal Bir İnceleme". Journal of Tourism and Gastronomy Studies 7/1 (2019), 676-687. https://doi.org/10.21325/jotags.2019.385
Sayfa Oluşturulma Tarihi
25-04-2024 4:19

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