TY  - JOUR
TI  - FEATURE ANALYSIS FOR MULTI-CRITERIA RATING VALUES OF AIRLINE COMPANIES
AB  - The development of information and communication technologies offers thepossibility of collecting and sharing customer views, comments and ratings aboutproducts and services over the Internet. Customers generally make theseevaluations based on multiple criteria. This study uses such data recorded onSkytrax to analyse the performance of leading airlines. It does so using the amulticriteria decision making technique (Promethee II), and the criteria weightvalues required for the Promethee II method are obtained from a Multi-LayerPerceptron (MLP), an artificial neural network method. According to the resultsobtained, ANA airline has shown improvements in the years and moved up to thetop, while the ranking of United airline within two years has not changed. The paperprovides details of the technique and graphically presents results to highlight whereairlines possess advantages over their competitors.
AU  - Kamisli Ozturk, Zehra
AU  - Kaya, Tugba
DO  - 10.21923/jesd.459275
PY  - 2020
JO  - Mühendislik Bilimleri ve Tasarım Dergisi
VL  - 8
IS  - 2
SN  - 1308-6693
SP  - 333
EP  - 344
DB  - TRDizin
UR  - http://search/yayin/detay/398890
ER  -