The intensive use of new technologies in the production processes, especially in the communication-based services sector, leads to a new industrial relations transformation by changing the production processes in the goods and services markets. Together with these developments, this study will try to explain the existing and targeted transformation in trade unions within the framework of transforming industrial relations through the new type of workers. Expectations of this new type of workers from trade unions and collective bargaining process, and within the framework of these expectations, it will be tried to show the interest of new type of workers to trade unions and trade unionism. Roads and benchmarks of trade unions in this process have been tried to put forward. In other words, in this study, the transition process of trade unions from classical understanding to wage unionism to a modern understanding such as service unionism is examined.