Customer satisfaction provides the chance for existence and makes businesses stay alive for the future. The relationship was searched in Kahramanmaraş which is in East Mediterranean region between the level of employee fulfillment and the customer satisfaction in the tourism and travel agents sector in which particularly customer and member of staff come face to face in so many different medium and have interactions. The research was conducted by questionnaire methods and showed that the customers who buy services from tourism and travel agents are expecting quality service, and many of the staff who have to give this quality service to customers are devoted to their jobs but there is a need to made some improvements in the working conditions to make advancement in the job satisfaction of them.