How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor
Yıl: 2020 Cilt: 21 Sayı: 2 Sayfa Aralığı: 335 - 358 Metin Dili: İngilizce DOI: 10.17494/ogusbd. 846259 İndeks Tarihi: 29-07-2022
How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor
Öz: This article examines the hotel managers’ opinions and experiences with emotional labor. Relying on the phenomenological approach, the data collected via face-to-face interviews with hotel managers. The analysis provided six themes explicating the experiences of the managers. The findings indicate that the managers have developed techniques or certain behaviors that allowed them to face the negative consequences caused by emotional labor
Anahtar Kelime: Otel Yöneticileri Duygusal Emeğin Olumsuz Sonuçlarıyla Nasıl Başa Çıkıyor? Öncüller ve Sonuçlar
Öz: Bu çalışmanın amacı, otel yöneticilerinin duygusal emekle ilgili görüş ve deneyimlerini incelemektir. Araştırma verileri, fenomenolojik yaklaşıma dayanarak, yüz yüze görüşmeler yoluyla toplanmıştır. Veri analizi sonucunda, yöneticilerin deneyimlerini betimleyen altı temaya ulaşılmıştır. Bulgular, yöneticilerin duygusal emeğin neden olduğu olumsuz sonuçlarla baş etmelerini sağlayan kendilerine özgü teknikler veya belirli davranışlar geliştirdiklerini göstermektedir.
Anahtar Kelime: Belge Türü: Makale Makale Türü: Araştırma Makalesi Erişim Türü: Erişime Açık
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| APA | CAZARAN BOHORQUEZ M, Sezerel H, Christiansen B (2020). How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor. , 335 - 358. 10.17494/ogusbd. 846259 |
| Chicago | CAZARAN BOHORQUEZ MERLYS ADRIANA,Sezerel Hakan,Christiansen Bryan How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor. (2020): 335 - 358. 10.17494/ogusbd. 846259 |
| MLA | CAZARAN BOHORQUEZ MERLYS ADRIANA,Sezerel Hakan,Christiansen Bryan How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor. , 2020, ss.335 - 358. 10.17494/ogusbd. 846259 |
| AMA | CAZARAN BOHORQUEZ M,Sezerel H,Christiansen B How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor. . 2020; 335 - 358. 10.17494/ogusbd. 846259 |
| Vancouver | CAZARAN BOHORQUEZ M,Sezerel H,Christiansen B How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor. . 2020; 335 - 358. 10.17494/ogusbd. 846259 |
| IEEE | CAZARAN BOHORQUEZ M,Sezerel H,Christiansen B "How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor." , ss.335 - 358, 2020. 10.17494/ogusbd. 846259 |
| ISNAD | CAZARAN BOHORQUEZ, MERLYS ADRIANA vd. "How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor". (2020), 335-358. https://doi.org/10.17494/ogusbd. 846259 |
| APA | CAZARAN BOHORQUEZ M, Sezerel H, Christiansen B (2020). How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor. Eskişehir Osmangazi Üniversitesi Sosyal Bilimler Dergisi, 21(2), 335 - 358. 10.17494/ogusbd. 846259 |
| Chicago | CAZARAN BOHORQUEZ MERLYS ADRIANA,Sezerel Hakan,Christiansen Bryan How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor. Eskişehir Osmangazi Üniversitesi Sosyal Bilimler Dergisi 21, no.2 (2020): 335 - 358. 10.17494/ogusbd. 846259 |
| MLA | CAZARAN BOHORQUEZ MERLYS ADRIANA,Sezerel Hakan,Christiansen Bryan How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor. Eskişehir Osmangazi Üniversitesi Sosyal Bilimler Dergisi, vol.21, no.2, 2020, ss.335 - 358. 10.17494/ogusbd. 846259 |
| AMA | CAZARAN BOHORQUEZ M,Sezerel H,Christiansen B How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor. Eskişehir Osmangazi Üniversitesi Sosyal Bilimler Dergisi. 2020; 21(2): 335 - 358. 10.17494/ogusbd. 846259 |
| Vancouver | CAZARAN BOHORQUEZ M,Sezerel H,Christiansen B How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor. Eskişehir Osmangazi Üniversitesi Sosyal Bilimler Dergisi. 2020; 21(2): 335 - 358. 10.17494/ogusbd. 846259 |
| IEEE | CAZARAN BOHORQUEZ M,Sezerel H,Christiansen B "How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor." Eskişehir Osmangazi Üniversitesi Sosyal Bilimler Dergisi, 21, ss.335 - 358, 2020. 10.17494/ogusbd. 846259 |
| ISNAD | CAZARAN BOHORQUEZ, MERLYS ADRIANA vd. "How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor". Eskişehir Osmangazi Üniversitesi Sosyal Bilimler Dergisi 21/2 (2020), 335-358. https://doi.org/10.17494/ogusbd. 846259 |
