Yıl: 2020 Cilt: 21 Sayı: 2 Sayfa Aralığı: 335 - 358 Metin Dili: İngilizce DOI: 10.17494/ogusbd. 846259 İndeks Tarihi: 29-07-2022

How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor

Öz:
This article examines the hotel managers’ opinions and experiences with emotional labor. Relying on the phenomenological approach, the data collected via face-to-face interviews with hotel managers. The analysis provided six themes explicating the experiences of the managers. The findings indicate that the managers have developed techniques or certain behaviors that allowed them to face the negative consequences caused by emotional labor
Anahtar Kelime: Emotional labor,Hotel managers,Training,Experience

Otel Yöneticileri Duygusal Emeğin Olumsuz Sonuçlarıyla Nasıl Başa Çıkıyor? Öncüller ve Sonuçlar

Öz:
Bu çalışmanın amacı, otel yöneticilerinin duygusal emekle ilgili görüş ve deneyimlerini incelemektir. Araştırma verileri, fenomenolojik yaklaşıma dayanarak, yüz yüze görüşmeler yoluyla toplanmıştır. Veri analizi sonucunda, yöneticilerin deneyimlerini betimleyen altı temaya ulaşılmıştır. Bulgular, yöneticilerin duygusal emeğin neden olduğu olumsuz sonuçlarla baş etmelerini sağlayan kendilerine özgü teknikler veya belirli davranışlar geliştirdiklerini göstermektedir.
Anahtar Kelime: Emotional labor,Hotel managers,Experience,Training

Belge Türü: Makale Makale Türü: Araştırma Makalesi Erişim Türü: Erişime Açık
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APA CAZARAN BOHORQUEZ M, Sezerel H, Christiansen B (2020). How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor. , 335 - 358. 10.17494/ogusbd. 846259
Chicago CAZARAN BOHORQUEZ MERLYS ADRIANA,Sezerel Hakan,Christiansen Bryan How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor. (2020): 335 - 358. 10.17494/ogusbd. 846259
MLA CAZARAN BOHORQUEZ MERLYS ADRIANA,Sezerel Hakan,Christiansen Bryan How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor. , 2020, ss.335 - 358. 10.17494/ogusbd. 846259
AMA CAZARAN BOHORQUEZ M,Sezerel H,Christiansen B How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor. . 2020; 335 - 358. 10.17494/ogusbd. 846259
Vancouver CAZARAN BOHORQUEZ M,Sezerel H,Christiansen B How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor. . 2020; 335 - 358. 10.17494/ogusbd. 846259
IEEE CAZARAN BOHORQUEZ M,Sezerel H,Christiansen B "How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor." , ss.335 - 358, 2020. 10.17494/ogusbd. 846259
ISNAD CAZARAN BOHORQUEZ, MERLYS ADRIANA vd. "How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor". (2020), 335-358. https://doi.org/10.17494/ogusbd. 846259
APA CAZARAN BOHORQUEZ M, Sezerel H, Christiansen B (2020). How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor. Eskişehir Osmangazi Üniversitesi Sosyal Bilimler Dergisi, 21(2), 335 - 358. 10.17494/ogusbd. 846259
Chicago CAZARAN BOHORQUEZ MERLYS ADRIANA,Sezerel Hakan,Christiansen Bryan How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor. Eskişehir Osmangazi Üniversitesi Sosyal Bilimler Dergisi 21, no.2 (2020): 335 - 358. 10.17494/ogusbd. 846259
MLA CAZARAN BOHORQUEZ MERLYS ADRIANA,Sezerel Hakan,Christiansen Bryan How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor. Eskişehir Osmangazi Üniversitesi Sosyal Bilimler Dergisi, vol.21, no.2, 2020, ss.335 - 358. 10.17494/ogusbd. 846259
AMA CAZARAN BOHORQUEZ M,Sezerel H,Christiansen B How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor. Eskişehir Osmangazi Üniversitesi Sosyal Bilimler Dergisi. 2020; 21(2): 335 - 358. 10.17494/ogusbd. 846259
Vancouver CAZARAN BOHORQUEZ M,Sezerel H,Christiansen B How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor. Eskişehir Osmangazi Üniversitesi Sosyal Bilimler Dergisi. 2020; 21(2): 335 - 358. 10.17494/ogusbd. 846259
IEEE CAZARAN BOHORQUEZ M,Sezerel H,Christiansen B "How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor." Eskişehir Osmangazi Üniversitesi Sosyal Bilimler Dergisi, 21, ss.335 - 358, 2020. 10.17494/ogusbd. 846259
ISNAD CAZARAN BOHORQUEZ, MERLYS ADRIANA vd. "How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor". Eskişehir Osmangazi Üniversitesi Sosyal Bilimler Dergisi 21/2 (2020), 335-358. https://doi.org/10.17494/ogusbd. 846259