@article{Christiansen2020_431480, author={Bryan Christiansen and Hakan Sezerel and MERLYS ADRIANA CAZARAN BOHORQUEZ}, title={How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor}, year={2020}, journal={Eskişehir Osmangazi Üniversitesi Sosyal Bilimler Dergisi}, issn={1302-9703}, volume={21}, number={2}, url={http://search/yayin/detay/431480} }