TY  - JOUR
TI  - How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor
AB  - This article examines the hotel managers’ opinions and experiences with emotional labor. Relying on the phenomenological approach, the data collected via face-to-face interviews with hotel managers. The analysis provided six themes explicating the experiences of the managers. The findings indicate that the managers have developed techniques or certain behaviors that allowed them to face the negative consequences caused by emotional labor
AU  - Christiansen, Bryan
AU  - Sezerel, Hakan
AU  - CAZARAN BOHORQUEZ, MERLYS ADRIANA
DO  - 10.17494/ogusbd. 846259
PY  - 2020
JO  - Eskişehir Osmangazi Üniversitesi Sosyal Bilimler Dergisi
VL  - 21
IS  - 2
SN  - 1302-9703
SP  - 335
EP  - 358
DB  - TRDizin
UR  - http://search/yayin/detay/431480
ER  -