The Covid-19 epidemic, which emerged in China at the end of December 2019 and spread all over the world and turned into a global pandemic, affected Turkey and the business processes of public institutions. The purpose of this study is to examine the pandemic process management practices of Kocaeli Provincial Directorate of Youth and Sports between March 2020 and January 2021. In the study, phenomenology design, one of the qualitative research methods, was used. While the employees of the provincial directorate constituted the population of the research, a total of 15 managers, five from each unit, formed the sample. These are semistructured on the subject; Five questions were asked each on the theme of the effect of the epidemic on the institution, process applications, the convenience and difficulties encountered, the ability to work with other institutions, and process strategies. The answers received are shown in the tables. As a result of the study; As an institution, the Provincial Directorate and its units were adversely affected by this pandemic. While the sports activities of national athletes were carried out within the framework of legal regulations, the others could be done online. The dormitory services units, which faced the risk of loss of workforce and the risk of contamination, served the guests, health and military personnel from abroad. Support was given to municipalities and loyalty groups. It has been stated that rapid decision-making and implementation skills develop in crisis situations. As a result, the provincial directorate and its units were adversely affected by the pandemic. It has been tried to carry out online studies with people other than performance athletes. Dormitory units worked actively. In addition, it has been stated that all work will continue to be carried out within the framework of the measures.