The Reliability and Validity of the Turkish Version of the Service Quality Assessment Scale

Bülent GÜRBÜZ, (Başkent Üniversitesi, Spor Bilimleri Bölümü, Ankara, Türkiye)
Settar KOÇAK, (Orta Doğu Teknik Üniversitesi, Eğitim Fakültesi, Ortaöğretim Fen ve Matematik Alanı Eğitimi Bölümü, Fizik Eğitimi Bölümü, Ankara, Türkiye)
Eddie T.C. LAM (Department, of HPERD. Cleveland State Univercity Ohio, USA)
Eğitim ve Bilim
2 0
Yıl: 2005 Cilt: 30 Sayı: 138 Sayfa Aralığı: 70 - 77 Metin Dili: Türkçe İndeks Tarihi: 29-07-2022

The Reliability and Validity of the Turkish Version of the Service Quality Assessment Scale

Öz:
Bu çalışmanın amacı, Hizmet Kalitesi Değerlendirme Ölçeği'nin Türkçe versiyonunun geçerliği ve güvenirliğini test etmektir. Çalışmaya sağlık ve zindelik kulüplerine üye olan 636 kişi katılmıştır. Ölçeğin faktör yapısını incelemede, Doğrulayıcı Faktör Analizi (confirmatory factor analysis) yöntemi kullanılmıştır. Sonuç olarak, beklenen ve algılanan hizmet modelleri için elde edilen uyum indeksi değerleri kabul edilebilir düzeydedir ve algılanan hizmet modeli beklenen hizmet modeline göre biraz daha yüksek kabul edilebilirlik düzeyindedir. Beklenen ve algılanan hizmet modelleri için Bileşik Güvenirlik (Composite Reliability) ve Açıklanan Varyans (Variance Extracted) değerleri de hesaplanmıştır. Analiz sonuçları, hem beklenen hem de algılanan hizmet modelleri için tüm karışık güvenirlik değerlerinin .70'in üzerinde olduğunu göstermektedir.
Anahtar Kelime: ölçme ve değerlendirme geçerlik güvenirlik değerlendirme ölçeği hizmet kalitesi müşteri memnuniyeti sağlık ve zindelik kulüpleri türkçeye uyarlama

Konular: Eğitim, Eğitim Araştırmaları

Hizmet Kalitesi Değerlendirme Ölçeği'nin Türkçe Versiyonunun Güvenirliği ve Geçerliği

Öz:
The purpose of this study is to test the reliability and validity of the Turkish version of the Service Quality Assessment Scale (SQAS). The participants of this study consist of 636 health-fitness club's members. The Confirmatory Factor Analysis (CFA) has been used to examine the factor structure of the SQAS instrument. It has been concluded that all of the goodness-of-fit indices of both the expectation and perception model were admissible, with the perception model being slightly better than the expectation model. The composite reliability and variance extracted has also been calculated for expectation and perception model. Analysis indicated that CR values are all above .70 for both expectation model and perception model.
Anahtar Kelime: service quality customer satisfaction health-fitness clubs turkish adaptation assesment and evaluation validity reliability rating scale

Konular: Eğitim, Eğitim Araştırmaları
Belge Türü: Makale Makale Türü: Araştırma Makalesi Erişim Türü: Bibliyografik
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APA Gürbüz B, KOÇAK S, LAM E (2005). The Reliability and Validity of the Turkish Version of the Service Quality Assessment Scale. , 70 - 77.
Chicago Gürbüz Bülent,KOÇAK Settar,LAM Eddie T.C. The Reliability and Validity of the Turkish Version of the Service Quality Assessment Scale. (2005): 70 - 77.
MLA Gürbüz Bülent,KOÇAK Settar,LAM Eddie T.C. The Reliability and Validity of the Turkish Version of the Service Quality Assessment Scale. , 2005, ss.70 - 77.
AMA Gürbüz B,KOÇAK S,LAM E The Reliability and Validity of the Turkish Version of the Service Quality Assessment Scale. . 2005; 70 - 77.
Vancouver Gürbüz B,KOÇAK S,LAM E The Reliability and Validity of the Turkish Version of the Service Quality Assessment Scale. . 2005; 70 - 77.
IEEE Gürbüz B,KOÇAK S,LAM E "The Reliability and Validity of the Turkish Version of the Service Quality Assessment Scale." , ss.70 - 77, 2005.
ISNAD Gürbüz, Bülent vd. "The Reliability and Validity of the Turkish Version of the Service Quality Assessment Scale". (2005), 70-77.
APA Gürbüz B, KOÇAK S, LAM E (2005). The Reliability and Validity of the Turkish Version of the Service Quality Assessment Scale. Eğitim ve Bilim, 30(138), 70 - 77.
Chicago Gürbüz Bülent,KOÇAK Settar,LAM Eddie T.C. The Reliability and Validity of the Turkish Version of the Service Quality Assessment Scale. Eğitim ve Bilim 30, no.138 (2005): 70 - 77.
MLA Gürbüz Bülent,KOÇAK Settar,LAM Eddie T.C. The Reliability and Validity of the Turkish Version of the Service Quality Assessment Scale. Eğitim ve Bilim, vol.30, no.138, 2005, ss.70 - 77.
AMA Gürbüz B,KOÇAK S,LAM E The Reliability and Validity of the Turkish Version of the Service Quality Assessment Scale. Eğitim ve Bilim. 2005; 30(138): 70 - 77.
Vancouver Gürbüz B,KOÇAK S,LAM E The Reliability and Validity of the Turkish Version of the Service Quality Assessment Scale. Eğitim ve Bilim. 2005; 30(138): 70 - 77.
IEEE Gürbüz B,KOÇAK S,LAM E "The Reliability and Validity of the Turkish Version of the Service Quality Assessment Scale." Eğitim ve Bilim, 30, ss.70 - 77, 2005.
ISNAD Gürbüz, Bülent vd. "The Reliability and Validity of the Turkish Version of the Service Quality Assessment Scale". Eğitim ve Bilim 30/138 (2005), 70-77.
Sayfa Oluşturulma Tarihi
22-04-2024 12:58

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