@article{MASOUDİ2008_84527,
author={Ali MASOUDİ and Aysun İKİZ KAPUCUGİL},
title={A QFD and Servqual Approach to Hotel Service Design},
year={2008},
journal={Dokuz Eylül Üniversitesi İşletme Fakültesi Dergisi},
issn={1303-0027},
volume={9},
number={1},
url={http://search/yayin/detay/84527}
}