@article{OKAY2009_96105,
author={Aydemir OKAY and Ayla Okay},
title={An analytic study of communication satisfaction in the Turkish postal service},
year={2009},
journal={Selçuk İletişim},
issn={2148-2942},
volume={6},
number={1},
url={http://search/yayin/detay/96105}
}