Yıl: 2023 Cilt: 8 Sayı: 2 Sayfa Aralığı: 141 - 157 Metin Dili: İngilizce DOI: 10.31822/jomat.2023-8-2-141 İndeks Tarihi: 10-08-2023

Determining destination competitiveness in medical tourism: A study based on AHP-QFD framework

Öz:
This study investigates the competitiveness of Alanya, a medical tourism destination in Türkiye, and determines appropriate strategies using the analytical hierarchy process and quality function deployment. Data were collected from medical tourism experts to gain managerial insights into the factors affecting the competitiveness of medical tourism. The findings show that medical tourists primarily focus on medical factors such as competence of doctor and quality of treatment. The main strategies to strengthen competitiveness are to create a healthcare-free zone, to increase the number of accredited health care providers, and to encourage the involvement of doctors in academic research and ongoing training. For researchers interested in assessing competitiveness in medical tourism destinations, the study presents general determinants that should be considered in each destination. In addition, the findings show that each medical tourism destination should focus on its own determinants of medical tourism competitiveness when developing its marketing strategies. Finally, it shows that the analytical hierarchy process and quality function deployment approaches can be successfully applied in achieving destination competitiveness and strategic planning, with content validity and importance performance analysis.
Anahtar Kelime: Destination competitiveness Medical tourism (MT) Analytic hierarchy process (AHP) Quality function deployment (QFD) House of quality (HOQ) Alanya

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  • Yeşilyurt, S., & Çapraz, C. (2018). A road map for the content validity used in scale development studies. Erzincan Universitesi Egitim Fakultesi Dergisi, 20(1), 251-264.
  • Zehrer, A., Smeral, E., & Hallmann, K. (2017). Destination competitiveness-A comparison of subjective and objective indicators for winter sports areas. Journal of Travel Research, 56(1), 55-66.
  • Zhang, W., Qin, Z., & Tang, J. (2022). Economic benefit analysis of MT industry based on Markov model. Journal of Mathematics, 2022, 1-9.
  • Zhou, Y., Maumbe, K., Deng, J., & Selin, S. W. (2015). Resource-based destination competitiveness evaluation using a hybrid analytic hierarchy process (AHP): The case study of West Virginia. Tourism Management Perspectives, 15, 72-80.
  • Zolfagharian, M., Rajamma, R. K., Naderi, I., & Torkzadeh, S. (2018). Determinants of MT destination selection process. Journal of Hospitality Marketing & Management, 27 (7), 775-794.
APA Yılmaz V, GÜNEREN E (2023). Determining destination competitiveness in medical tourism: A study based on AHP-QFD framework. , 141 - 157. 10.31822/jomat.2023-8-2-141
Chicago Yılmaz Vildan,GÜNEREN EBRU Determining destination competitiveness in medical tourism: A study based on AHP-QFD framework. (2023): 141 - 157. 10.31822/jomat.2023-8-2-141
MLA Yılmaz Vildan,GÜNEREN EBRU Determining destination competitiveness in medical tourism: A study based on AHP-QFD framework. , 2023, ss.141 - 157. 10.31822/jomat.2023-8-2-141
AMA Yılmaz V,GÜNEREN E Determining destination competitiveness in medical tourism: A study based on AHP-QFD framework. . 2023; 141 - 157. 10.31822/jomat.2023-8-2-141
Vancouver Yılmaz V,GÜNEREN E Determining destination competitiveness in medical tourism: A study based on AHP-QFD framework. . 2023; 141 - 157. 10.31822/jomat.2023-8-2-141
IEEE Yılmaz V,GÜNEREN E "Determining destination competitiveness in medical tourism: A study based on AHP-QFD framework." , ss.141 - 157, 2023. 10.31822/jomat.2023-8-2-141
ISNAD Yılmaz, Vildan - GÜNEREN, EBRU. "Determining destination competitiveness in medical tourism: A study based on AHP-QFD framework". (2023), 141-157. https://doi.org/10.31822/jomat.2023-8-2-141
APA Yılmaz V, GÜNEREN E (2023). Determining destination competitiveness in medical tourism: A study based on AHP-QFD framework. Journal of multidisciplinary academic tourism, 8(2), 141 - 157. 10.31822/jomat.2023-8-2-141
Chicago Yılmaz Vildan,GÜNEREN EBRU Determining destination competitiveness in medical tourism: A study based on AHP-QFD framework. Journal of multidisciplinary academic tourism 8, no.2 (2023): 141 - 157. 10.31822/jomat.2023-8-2-141
MLA Yılmaz Vildan,GÜNEREN EBRU Determining destination competitiveness in medical tourism: A study based on AHP-QFD framework. Journal of multidisciplinary academic tourism, vol.8, no.2, 2023, ss.141 - 157. 10.31822/jomat.2023-8-2-141
AMA Yılmaz V,GÜNEREN E Determining destination competitiveness in medical tourism: A study based on AHP-QFD framework. Journal of multidisciplinary academic tourism. 2023; 8(2): 141 - 157. 10.31822/jomat.2023-8-2-141
Vancouver Yılmaz V,GÜNEREN E Determining destination competitiveness in medical tourism: A study based on AHP-QFD framework. Journal of multidisciplinary academic tourism. 2023; 8(2): 141 - 157. 10.31822/jomat.2023-8-2-141
IEEE Yılmaz V,GÜNEREN E "Determining destination competitiveness in medical tourism: A study based on AHP-QFD framework." Journal of multidisciplinary academic tourism, 8, ss.141 - 157, 2023. 10.31822/jomat.2023-8-2-141
ISNAD Yılmaz, Vildan - GÜNEREN, EBRU. "Determining destination competitiveness in medical tourism: A study based on AHP-QFD framework". Journal of multidisciplinary academic tourism 8/2 (2023), 141-157. https://doi.org/10.31822/jomat.2023-8-2-141