Purpose – The banking sector has a very important place in terms of credit card attitudes according tothe demographic characteristics of the customers. In a period of intense competition, it is important toexamine credit card attitudes in order for banks to make the necessary research to make the correctdeterminations of their customers' preferences. As a general purpose, necessary studies were carriedout in the participation bank branch in Ankara, in order to reveal the relationship between thedemografic features of individual bank customers in participation branches and their attitudes towardscredit cards. Design/methodology/approach – In accordance with the purpose of the study, an investigation wasconducted in line with the responses of 193 individual bank customers who used credit cards in the firstsix months of the first and second terms of 2020. Using the G*Power Version 3.1.9.6 program, thenumber of retail bank customers in the population of 111782 individual bank customers, whichconstitute the population, among the retail bank customers using credit cards at the participation bankbranches in Ankara, was determined according to the power of the sample. A questionnaire was appliedusing the convenience sampling method. Analyzes were made with the SPSS statistical program.Results were reached with frequency analysis, t-test and ANOVA analysis. Within the scope of theresearch, expressions in the attitude scale created by Kuşçuoğlu (2018) were used. The study is a surveymodel. In the study, the survey method was very important in the emergence of the relationshipsbetween the variables and in the correct estimation of the results. Findings – It is concluded that there are significant differences between the gender and education levelof the customers and the scores obtained from the credit card attitude scales. Significant difference wasnot found between individual bank customers' credit card attitudes in terms of marital status, creditcard type, priority as payment, age, profession, monthly personal and household income, amount ofspending, number of credit cards and payment method. Discussion – In Özkan's (2015) research, the gender of individual bank customers does not affect thefactors that affect their credit card usage preferences. In this study, a gender difference was found. Inaddition, in Özkan's study, it was concluded that credit card usage attitudes of single customers wereaffected more depending on their demographic characteristics, but it was found that there was nodifference in this study.