THE EFFECTS OF PERSON-JOB FIT AND PERSON-ORGANIZATION FIT ON TURNOVER INTENTION: THE MEDIATION EFFECT OF JOB RESOURCEFULNESS

Yıl: 2022 Cilt: 5 Sayı: 1 Sayfa Aralığı: 355 - 365 Metin Dili: İngilizce DOI: 10.33083/joghat.2022.136 İndeks Tarihi: 02-07-2022

THE EFFECTS OF PERSON-JOB FIT AND PERSON-ORGANIZATION FIT ON TURNOVER INTENTION: THE MEDIATION EFFECT OF JOB RESOURCEFULNESS

Öz:
This study investigated the main effects of person-job (P-J) fit and person-organization (P-O) fit on hotel employees’ turnover intentions, and mediating effect of job resourcefulness on the main effects. Questionnaire data were collected fomr a convenience sample of 386 employees of five-star hotels in Antalya, Turkey. The results show that P-J and P-O reduce hotel employees’ turnover intentions. In addition, job resourcefulness partially mediates the impact of P-J and fully mediates the impact of P-O on turnover intentions. These findings suggest that hotel managers should identify and solve their employees’ work and organisational problems. Intention to leave the job could be reduced by clearly stating the job demands of the hotel managers, supporting employees in job execution, providing required resources, and actively meeting employees’ needs.
Anahtar Kelime:

Belge Türü: Makale Makale Türü: Araştırma Makalesi Erişim Türü: Erişime Açık
  • Afsar, B., Badir, Y., & Khan, M. M. (2015). Person–job fit, person–organization fit and innovative work behavior: The mediating role of innovation trust. The Journal of High Technology Management Research, 26(2), 105-116.
  • Akgunduz, Y. & Akdag, G. (2014). The effects of personality traits of employees on core self-evaluation and turnover intention. Çanakkale Onsekiz Mart Univ. J. Admin. Sci. 12 (24), 295–318.
  • Anderson, J. C. & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two step approach. Psychological Bulletin, 103(3), 411.
  • Ashill, N. J., Rod, M., Thirkell, P. & Carruthers, J. (2009). Job resourcefulness, symptoms of burnout and service recovery performance: an examination of call centre frontline employees. Journal of Services Marketing, 23(5), 338-350.
  • Ballout, H. I. (2007). Career success: the effects of human capital, person‐environment fit and organizational support. Journal of Managerial Psychology, 22(8), 741-765.
  • Boon, C., Den Hartog, D. N., Boselie, P., & Paauwe, J. (2011). The relationship between perceptions of HR practices and employee outcomes: examining the role of person–organisation and person–job fit. The International Journal of Human Resource Management, 22(01), 138-162.
  • Brislin, R. W. (1970). Back-translation for cross-cultural research. Journal of Cross-Cultural Psychology, 1(3), 185-216.
  • Cable, D. M., & DeRue, D. S. (2002). The convergent and discriminant validity of subjective fit perceptions. Journal of Applied Psychology, 87(5), 875.
  • Chatman, J. A. (1989). Improving interactional organizational research: A model of person-organization fit. Academy of Management Review, 14(3), 333-349.
  • Chatman, J.A. (1991). Matching people and organizations: Selection and socialization in public accounting firms. Administrative Science Quarterly, 36, 459-484.
  • Chen, B. T. (2017). Service innovation performance in the hospitality industry: the role of organizational training, personal-job fit and work schedule flexibility. Journal of Hospitality Marketing & Management, 26(5), 474-488.
  • Demir, M., Demir, S. S., & Nield, K. (2015). The relationship between person-organization fit, organizational identification and work outcomes. Journal of Business Economics and Management, 16(2), 369-386.
  • Donavan, T. D., Brown, T. J., & Mowen, J. C. (2004). Internal benefits of service worker customer orientation: Job satisfaction, commitment, and organizational citizenship behaviours. Journal of Marketing, 68(1), 128–146.
  • Fornell, C. & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 39-50.
  • Goodman, S. A., & Svyantek, D. J. (1999). Person–organization fit and contextual performance: Do shared values matter. Journal of Vocational Behavior, 55(2), 254-275.
  • Hair, J. F. Jr., Black, W. C., Babin, B. J. & Anderson, R. E. (2010). Multivariate data analysis (7th ed.). Upper Saddle River, NJ: PrenticeHall
  • Hair, J. F., Black, W. O., Babin, B. J., Anderson, R. E. & Tatham, R. L. (2006). Multivariate data analysis a global perspective. New Jersey: Pearson.
  • Harris, E. G., Artis, A. B., Walters, J. H. & Licata, J. W. (2006). Role stressors, service worker job resourcefulness, and job outcomes: An empirical analysis. Journal of Business Research, 59(4): 407- 415.
  • Hecht, T. D., & Allen, N. J. (2005). Exploring links between polychronicity and well-being from the perspective of person–job fit: Does it matter if you prefer to do only one thing at a time?. Organizational Behavior and Human Decision Processes, 98(2), 155-178.
  • Holland, J. L. (1985). The self-directed search professional manual. Odessa, FL: Psychological Assessment Resources, Inc.
  • Iplik, F. N., Kilic, K. C., & Yalcin, A. (2011). The simultaneous effects of person‐organization and person‐job fit on Turkish hotel managers. International Journal of Contemporary Hospitality Management. 23(5), 644-661.
  • Joreskog, K. & Sorbom, D. (1996). LISREL 8: User’s reference guide. Scientific Software International, Chicago, IL.
  • Jung, H.S. & Yoon, H.H. (2013). The effects of organizational service orientation on person–organization fit and turnover intent. Serv. Ind. J., 33 (1), 7–29.
  • Karatepe, O. M. & Aga, M. (2013). The effect of job resourcefulness on role stress, emotional exhaustion and overall performance: A study of frontline bank employees. Journal of Financial Services Marketing, 18(2), 91-105.
  • Karatepe, O. M. & Douri, B. G. (2012). Does customer orientation mediate the effect of job resourcefulness on hotel employee outcomes? Evidence from Iran. Journal of Hospitality and Tourism Management, 19.
  • Karatepe, O. M. (2011). Job resourcefulness as a moderator of the work–family conflict—job satisfaction relationship: A study of hotel employees in Nigeria. Journal of Hospitality and Tourism Management, 18(1), 10-17.
  • Kristof, A. L. (1996). Person‐organization fit: An integrative review of its conceptualizations, measurement, and implications. Personnel Psychology, 49(1), 1-49.
  • Kristof‐Brown, A. L., Zimmerman, R. D., & Johnson, E. C. (2005). Consequences of individuals' fıt at work: A meta‐analysis of person–job, person–organization, person–group, and person–supervisor fit. Personnel Psychology, 58(2), 281-342.
  • Lee, J. J., & Ok, C. (2012). Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional labor. International Journal of Hospitality Management, 31(4), 1101-1112.
  • Li, C. K., & Hung, C. H. (2010). An examination of the mediating role of person‐job fit in relations between information literacy and work outcomes. Journal of Workplace Learning, 22(5), 306-318.
  • Licata, J. W., Mowen, J. C., Harris, E. G. & Brown, T. J. (2003). On the trait antecedents and outcomes of service worker job resourcefulness: A hierarchical model approach. Journal of the Academy of Marketing Science, 31(3), 256-271.
  • Lopez, T. B., Babin, B. J., & Chung, C. (2009). Perceptions of ethical work climate and person–organization fit among retail employees in Japan and the US: A cross-cultural scale validation. Journal of Business Research, 62(6), 594-600.
  • Lovelace, K., & Rosen, B. (1996). Differences in achieving person-organization fit among diverse groups of managers. Journal of Management, 22(5), 703-722.
  • Mobley, W. H. (1977). Intermediate linkages in the relationship between job satisfaction and employee turnover. Journal of Applied Psychology, 62(2), 237.
  • Muchinsky, P. M., & Monahan, C. J. (1987). What is person-environment congruence? Suplementary versus complementary models of fit. Journal of Vocational Behaviour, 31, 268–277.
  • Noe, R. A. (2002). Employee training and development. Boston, MA: McGraw-Hill/Irwin. Retrieved from http://www.utb.edu/vpaa/coe/Documents/Syllabi%202012-2013/Spring%202013% 20Undergrad/TECT%203303.pdf
  • Pattnaik, L., Mishra, S., & Tripathy, S. K. (2020). Perceived organizational support and organizational commitment: Moderating role of person–organization fit. Global Business Review, 0972150920920776.
  • Resick, C. J., Baltes, B. B., & Shantz, C. W. (2007). Person-organization fit and work-related attitudes and decisions: Examining interactive effects with job fit and conscientiousness. Journal of Applied Psychology, 92(5), 1446.
  • Saleem, S., Rasheed, M. I., Malik, M., & Okumus, F. (2021). Employee-fit and turnover intentions: The role of job engagement and psychological contract violation in the hospitality industry. Journal of Hospitality and Tourism Management, 49, 385-395.
  • Saufi, R. A., Mansor, N. N. A., Kakar, A. S., & Singh, H. (2020). The mediating role of person-job fit between person-organisation fit and intention to leave the job: Empirical evidence from Pakistan. Sustainability, 12(19), 8189.
  • Schell, K. L. & Conte, J. M. (2008). Associations among polychronicity, goal orientation, and error orientation. Personality and Individual Differences, 44(1), 288-298.
  • Schmitt, N., Oswald, F. L., Friede, A., Imus, A., & Merritt, S. (2008). Perceived fit with an academic environment: Attitudinal and behavioral outcomes. Journal of Vocational Behavior, 72(3), 317-335.
  • Schumacker, R. E. & Lomax, R. G. (2004). A beginner's guide to structural equation modeling. Psychology Press.
  • Sekaran, U. & Bougie, R. (2013). Research methods for business: A skill-building approach (Six Edition). New York: John Wiley & Sons Inc.
  • Sengupta, A. S., Yavas, U., & Babakus, E. (2015). Interactive effects of personal and organizational resources on frontline bank employees’ job outcomes: The mediating role of person-job fit. International Journal of Bank Marketing, 33(7), 884-903.
  • Silva, N. D., Hutcheson, J., & Wahl, G. D. (2010). Organizational strategy and employee outcomes: A person– organization fit perspective. The Journal of Psychology, 144(2), 145-161.
  • Tett, R. P. & Meyer, J. P. (1993). Job satisfaction, organizational commitment, turnover intention, and turnover: path analyses based on meta‐analytic findings. Personnel Psychology, 46(2), 259-293.
  • Vilela, B. B., González, J. A. V., & Ferrín, P. F. (2008). Person–organization fit, OCB and performance appraisal: Evidence from matched supervisor–salesperson data set in a Spanish context. Industrial Marketing Management, 37(8), 1005-1019.
  • Wheeler, A.R., Buckley, M.R., Halbesleben, J.R., Brouer, R.L. & Ferris, G.R. (2005). The elusive criterion of fit revisited: toward an integrative theory of multidimensional fit. In Research in Personnel and Human Resource Management (Ed: Martocchio, J.), JAI Press, Greenwich, CT, pp. 265-304.
  • Yang, J. T. (2008). Effect of new comersocialisation on organisational commitment, job satisfaction, and turnover intention in the hotel industry. The Service Industries Journal, 28(4), 429-443.
  • Yang, J. T., Wan, C. S., & Fu, Y. J. (2012). Qualitative examination of employee turnover and retention strategies in international tourist hotels in Taiwan. International Journal of Hospitality Management, 31(3), 837-848.
  • Yang, J., Pu, B., & Guan, Z. (2019). Entrepreneurial leadership and turnover intention of employees: The role of affective commitment and person-job fit. International Journal of Environmental Research and Public Health, 16(13), 2380.
  • Yavas, U., Karatepe, O.M. & Babakus, E. (2011). Do customer orientation and job resourcefulness moderate the impact of interrole conflicts on frontline employees’ performance? Tourism and Hospitality Research, 11(2), 148-159.
APA Dalgic A (2022). THE EFFECTS OF PERSON-JOB FIT AND PERSON-ORGANIZATION FIT ON TURNOVER INTENTION: THE MEDIATION EFFECT OF JOB RESOURCEFULNESS. , 355 - 365. 10.33083/joghat.2022.136
Chicago Dalgic Ali THE EFFECTS OF PERSON-JOB FIT AND PERSON-ORGANIZATION FIT ON TURNOVER INTENTION: THE MEDIATION EFFECT OF JOB RESOURCEFULNESS. (2022): 355 - 365. 10.33083/joghat.2022.136
MLA Dalgic Ali THE EFFECTS OF PERSON-JOB FIT AND PERSON-ORGANIZATION FIT ON TURNOVER INTENTION: THE MEDIATION EFFECT OF JOB RESOURCEFULNESS. , 2022, ss.355 - 365. 10.33083/joghat.2022.136
AMA Dalgic A THE EFFECTS OF PERSON-JOB FIT AND PERSON-ORGANIZATION FIT ON TURNOVER INTENTION: THE MEDIATION EFFECT OF JOB RESOURCEFULNESS. . 2022; 355 - 365. 10.33083/joghat.2022.136
Vancouver Dalgic A THE EFFECTS OF PERSON-JOB FIT AND PERSON-ORGANIZATION FIT ON TURNOVER INTENTION: THE MEDIATION EFFECT OF JOB RESOURCEFULNESS. . 2022; 355 - 365. 10.33083/joghat.2022.136
IEEE Dalgic A "THE EFFECTS OF PERSON-JOB FIT AND PERSON-ORGANIZATION FIT ON TURNOVER INTENTION: THE MEDIATION EFFECT OF JOB RESOURCEFULNESS." , ss.355 - 365, 2022. 10.33083/joghat.2022.136
ISNAD Dalgic, Ali. "THE EFFECTS OF PERSON-JOB FIT AND PERSON-ORGANIZATION FIT ON TURNOVER INTENTION: THE MEDIATION EFFECT OF JOB RESOURCEFULNESS". (2022), 355-365. https://doi.org/10.33083/joghat.2022.136
APA Dalgic A (2022). THE EFFECTS OF PERSON-JOB FIT AND PERSON-ORGANIZATION FIT ON TURNOVER INTENTION: THE MEDIATION EFFECT OF JOB RESOURCEFULNESS. Journal of gastronomy, hospitality and travel (Online), 5(1), 355 - 365. 10.33083/joghat.2022.136
Chicago Dalgic Ali THE EFFECTS OF PERSON-JOB FIT AND PERSON-ORGANIZATION FIT ON TURNOVER INTENTION: THE MEDIATION EFFECT OF JOB RESOURCEFULNESS. Journal of gastronomy, hospitality and travel (Online) 5, no.1 (2022): 355 - 365. 10.33083/joghat.2022.136
MLA Dalgic Ali THE EFFECTS OF PERSON-JOB FIT AND PERSON-ORGANIZATION FIT ON TURNOVER INTENTION: THE MEDIATION EFFECT OF JOB RESOURCEFULNESS. Journal of gastronomy, hospitality and travel (Online), vol.5, no.1, 2022, ss.355 - 365. 10.33083/joghat.2022.136
AMA Dalgic A THE EFFECTS OF PERSON-JOB FIT AND PERSON-ORGANIZATION FIT ON TURNOVER INTENTION: THE MEDIATION EFFECT OF JOB RESOURCEFULNESS. Journal of gastronomy, hospitality and travel (Online). 2022; 5(1): 355 - 365. 10.33083/joghat.2022.136
Vancouver Dalgic A THE EFFECTS OF PERSON-JOB FIT AND PERSON-ORGANIZATION FIT ON TURNOVER INTENTION: THE MEDIATION EFFECT OF JOB RESOURCEFULNESS. Journal of gastronomy, hospitality and travel (Online). 2022; 5(1): 355 - 365. 10.33083/joghat.2022.136
IEEE Dalgic A "THE EFFECTS OF PERSON-JOB FIT AND PERSON-ORGANIZATION FIT ON TURNOVER INTENTION: THE MEDIATION EFFECT OF JOB RESOURCEFULNESS." Journal of gastronomy, hospitality and travel (Online), 5, ss.355 - 365, 2022. 10.33083/joghat.2022.136
ISNAD Dalgic, Ali. "THE EFFECTS OF PERSON-JOB FIT AND PERSON-ORGANIZATION FIT ON TURNOVER INTENTION: THE MEDIATION EFFECT OF JOB RESOURCEFULNESS". Journal of gastronomy, hospitality and travel (Online) 5/1 (2022), 355-365. https://doi.org/10.33083/joghat.2022.136