In this article, it was aimed to determine that the situation of pleasure from health services and factors affecting patient satisfaction. We utilized from the patient satisfaction surveys and articles in our country. The methods concerning patient satisfaction are divided into two categoriesqualitative- quantitative. The ideal surveys have been carried out with the combination of the methods mentioned above. The surveys in Health services concerning health satisfaction are carried out in order to evaluate the patient satisfaction, to learn patient's expectations, their suggestions and feedbacks, the make the quality improvement constantlyin ali service periods, to search the effects of sociodemographic and treatment periods on patient satisfaction. Patient satisfaction provides valuable information concerning about the structure of health maintenance services, its process and frame. The patients satisfied with the services follow the instructions of the doctors and the health staff. A patient satisfied with the health services prefers the same health institution when necessary. Patients' age, gender, education level, social insurance condition, income level, location, the diagnosis of his health, treatment, effect the patient's satisfaction. Patient satisfaction is affected by the factors such as communication, personal behavior, knowledge given concerning his illness. Lightning, heating, hygiene, ventilation, noise, parking lots, waiting lounge, outer appearance and environmental conditions and bureaucracy and the length of waiting, visitor policy, catering services all have on affect on patient satisfaction. In 2003 the patient satisfaction rate was; In Private Hospitals 48.0 %, University Hospitals 46.6 %, State Hospitals 41.0 % and Primary Health Care Units 39.4 %. As a consequence, patient satisfaction is a basic criteria used in evaluation of service quality in health institutions and is affected by the socio-demographic features of the individuals and the factors concerning treatment process.