Analysis of E-Complaints for Restaurant Enterprises in the World's 50 Best Restaurant List

Serkan ŞENGÜL, (Abant İzzet Baysal Üniversitesi, Bolu Turizm İşletmeciliği ve Otelcilik Yüksekokulu, Bolu, Türkiye)
Osman ÇAVUŞ, (Abant İzzet Baysal Üniversitesi, Bolu Turizm İşletmeciliği ve Otelcilik Yüksekokulu, Mutfak Sanatları ve Gastronomi, Bolu, Türkiye)
Erol TAŞKIN (Abant İzzet Baysal Üniversitesi, Bolu Turizm İşletmeciliği ve Otelcilik Yüksekokulu, Mutfak Sanatları ve Gastronomi, Bolu, Türkiye)
Journal of Tourism and Gastronomy Studies
4 1
Yıl: 2018 Cilt: 6 Sayı: 1 Sayfa Aralığı: 320 - 334 Metin Dili: İngilizce DOI: 10.21325/jotags.2018.189 İndeks Tarihi: 25-10-2019

Analysis of E-Complaints for Restaurant Enterprises in the World's 50 Best Restaurant List

Öz:
In this study, it was aimed to determine the problematic aspects of restaurants entering the Top 50 Restaurant List of the World expressed by customers by analyzing the complaints shared on TripAdvisor that is the hotel, restaurant and destination interpretation site. The content of 1037 complaints shared in English for the 50 restaurants on the TripAdvisor site was analyzed through descriptive analysis. It has been determined that the complaints of the customer complaints about the restaurants are mainly about "average" value, concentrating on price-quality balance, under expectation / disappointment and taste. Findings show that restaurants are inadequate in terms of price quality balance and therefore businesses need to find solutions to this issue. In line with the results obtained, recommendations are given to restaurants in the World's Top 50 Restaurant List, who are striving to enter this list and want to provide quality service.
Anahtar Kelime:

Konular: Otelcilik, Konaklama, Spor ve Turizm
Belge Türü: Makale Makale Türü: Araştırma Makalesi Erişim Türü: Erişime Açık
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APA ŞENGÜL S, CAVUS O, TAŞKIN E (2018). Analysis of E-Complaints for Restaurant Enterprises in the World's 50 Best Restaurant List. , 320 - 334. 10.21325/jotags.2018.189
Chicago ŞENGÜL SERKAN,CAVUS Osman,TAŞKIN EROL Analysis of E-Complaints for Restaurant Enterprises in the World's 50 Best Restaurant List. (2018): 320 - 334. 10.21325/jotags.2018.189
MLA ŞENGÜL SERKAN,CAVUS Osman,TAŞKIN EROL Analysis of E-Complaints for Restaurant Enterprises in the World's 50 Best Restaurant List. , 2018, ss.320 - 334. 10.21325/jotags.2018.189
AMA ŞENGÜL S,CAVUS O,TAŞKIN E Analysis of E-Complaints for Restaurant Enterprises in the World's 50 Best Restaurant List. . 2018; 320 - 334. 10.21325/jotags.2018.189
Vancouver ŞENGÜL S,CAVUS O,TAŞKIN E Analysis of E-Complaints for Restaurant Enterprises in the World's 50 Best Restaurant List. . 2018; 320 - 334. 10.21325/jotags.2018.189
IEEE ŞENGÜL S,CAVUS O,TAŞKIN E "Analysis of E-Complaints for Restaurant Enterprises in the World's 50 Best Restaurant List." , ss.320 - 334, 2018. 10.21325/jotags.2018.189
ISNAD ŞENGÜL, SERKAN vd. "Analysis of E-Complaints for Restaurant Enterprises in the World's 50 Best Restaurant List". (2018), 320-334. https://doi.org/10.21325/jotags.2018.189
APA ŞENGÜL S, CAVUS O, TAŞKIN E (2018). Analysis of E-Complaints for Restaurant Enterprises in the World's 50 Best Restaurant List. Journal of Tourism and Gastronomy Studies, 6(1), 320 - 334. 10.21325/jotags.2018.189
Chicago ŞENGÜL SERKAN,CAVUS Osman,TAŞKIN EROL Analysis of E-Complaints for Restaurant Enterprises in the World's 50 Best Restaurant List. Journal of Tourism and Gastronomy Studies 6, no.1 (2018): 320 - 334. 10.21325/jotags.2018.189
MLA ŞENGÜL SERKAN,CAVUS Osman,TAŞKIN EROL Analysis of E-Complaints for Restaurant Enterprises in the World's 50 Best Restaurant List. Journal of Tourism and Gastronomy Studies, vol.6, no.1, 2018, ss.320 - 334. 10.21325/jotags.2018.189
AMA ŞENGÜL S,CAVUS O,TAŞKIN E Analysis of E-Complaints for Restaurant Enterprises in the World's 50 Best Restaurant List. Journal of Tourism and Gastronomy Studies. 2018; 6(1): 320 - 334. 10.21325/jotags.2018.189
Vancouver ŞENGÜL S,CAVUS O,TAŞKIN E Analysis of E-Complaints for Restaurant Enterprises in the World's 50 Best Restaurant List. Journal of Tourism and Gastronomy Studies. 2018; 6(1): 320 - 334. 10.21325/jotags.2018.189
IEEE ŞENGÜL S,CAVUS O,TAŞKIN E "Analysis of E-Complaints for Restaurant Enterprises in the World's 50 Best Restaurant List." Journal of Tourism and Gastronomy Studies, 6, ss.320 - 334, 2018. 10.21325/jotags.2018.189
ISNAD ŞENGÜL, SERKAN vd. "Analysis of E-Complaints for Restaurant Enterprises in the World's 50 Best Restaurant List". Journal of Tourism and Gastronomy Studies 6/1 (2018), 320-334. https://doi.org/10.21325/jotags.2018.189
Sayfa Oluşturulma Tarihi
25-04-2024 4:17

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